It Helpdesk Support, Leeds

Published 2022-05-13
Expires 2022-06-13
ID #995980909
It Helpdesk Support, Leeds
United Kingdom, West Yorkshire, Leeds,
Published May 13, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: It helpdesk support

⇐ Previous job

Next job ⇒     


Job Title:Helpdesk SupportReports to: Helpdesk ManagerGENERAL SUMMARY:The Helpdesk Support is responsible for handling a variety of tasks. The role involves technologies including workstations, servers, printers, networks, vendor specific hardware and software, Office 365, SharePoint and other cloud technologies. The Helpdesk Support will also be involved in working on backups, new builds and rebuilds, quotes and purchasing. When working on Quotes & Purchasing, the Helpdesk Support will be responsible for managing product sourcing, pricing and lead time management for standard and special-order items, as well as responding to purchasing queries in an effective manner.This post requires a pro-active, competent and accurate approach to all the tasks, coupled with confident and professional communication with staff at all levels, both internally and externally. The role is also responsible for handling 1st line Essential Duties and Responsibilities:IT Support relating to technical issues involving Microsofts core business applications and operating systemsCommunication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outagesQuote customers for services such as Leased Lines, Anti-Virus Software, Licensing, SSL Renewals, Backups and Domain Renewals.Quote customers for Hardware and Software suitable for their environment (with technical assistance from senior Engineers)Quote customers for Phone Systems and services (with specifications provided by the Engineers)Once quotes are approved, processing orders through the ConnectWise systemPlacing orders with suppliers and monitoring projected delivery dates and managing any delaysCommunication with customers as required: keeping them informed of delivery/installation dates and notifying them of any delaysCreating and maintaining customer and supplier records on ConnectWiseKnowledge, Skills, and/or Abilities Required:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable adjustments may be made to enable individuals with disabilities to perform the essential functions.Microsoft Office Packagesa.Wordb.Outlookc.Exceld.PowerPointe.etcAbility to multi-task and adapt to changes quicklyService awareness of all organizations key IT services for which support is being providedUnderstanding of support tools, techniques, and how technology is used to provide IT servicesTyping skills to ensure quick and accurate entry of service request detailsSelf-motivated with the ability to work in a fast-moving environmentGood standard level of educationExcellent interpersonal skills: such as telephony skills, communication, active listening, and customer-care.An understanding of the purchasing process and excellent communication skills to liaise with suppliers on a commercially credible basisKnowledge and interest in IT hardware and software

⇐ Previous job

Next job ⇒     


Contact employer

    Employer's info

    Vertex It Solutions
    Registered on October 7, 2017


    Quick search:


    Type city or region


    Category info:

    Technology ("science of craft", from Greek τέχνη, techne, "art, skill, cunning of hand"; and -λογία, -logia) is the collection of techniques, skills, methods, and processes used in the production of goods or services or in the accomplishment of objectives, such as scientific investigation. Technology can be the knowledge of techniques, processes, and the like, or it can be embedded in machines to allow for operation without detailed knowledge of their workings. The simplest form of technology is the development and use of basic tools. The prehistoric discovery of how to control fire and the later Neolithic Revolution increased the available sources of food, and the invention of the wheel helped humans to travel in and control their environment. Developments in historic times, including the printing press, the telephone, and the Internet, have lessened physical barriers to communication and allowed humans to interact freely on a global scale. The steady progress of military technology has brought weapons of ever-increasing destructive power, from clubs to nuclear weapons.

    Leeds is the largest city in the county of West Yorkshire in Northern England, approximately 170 miles (270 km) north of central London. Leeds has one of the most diverse economies of all the UK's main employment centres and has seen the fastest rate of private-sector jobs growth of any UK city. It also has the highest ratio of private to public sector jobs of all the UK's Core Cities, with 77% of its workforce working in the private sector. Leeds has the third-largest jobs total by local authority area, with 480,000 in employment and self-employment at the beginning of 2015. Leeds is ranked as a High Sufficiency level city by the Globalization and World Cities Research Network. Leeds is the cultural, financial and commercial heart of the West Yorkshire Urban Area. Leeds is served by five universities, it has the UK's fourth largest student population and the country's fourth largest urban economy.Leeds was a small manorial borough in the 13th century, and in the 17th and 18th centuries it became a major centre for the production and trading of wool, and in the Industrial Revolution a major mill town; wool was still the dominant industry, but flax, engineering, iron foundries, printing, and other industries were also important. From being a market town in the valley of the River Aire in the 16th century, Leeds expanded and absorbed the surrounding villages to become a populous urban centre by the mid-20th century. It now lies within the West Yorkshire Urban Area, the United Kingdom's fourth-most populous urban area, with a population of 2.6 million.Today, Leeds has become the largest legal and financial centre outside London with the financial and insurance services industry worth £13 billion to the city's economy. The finance and business service sector account for 38% of total output with more than 30 national and international banks located in the city, including an office of the Bank of England. Leeds is also the UK's third-largest manufacturing centre with around 1,800 firms and 39,000 employees; Leeds manufacturing firms account for 8.8% of total employment in the city and is worth over £7 billion to the local economy. The largest sub-sectors are engineering, printing and publishing, food and drink, chemicals and medical technology. Other key sectors include retail, leisure and the visitor economy, construction, and the creative and digital industries. The city saw several firsts, including the oldest-surviving film in existence, Roundhay Garden Scene (1888), and the 1767 invention of soda water.Public transport, rail and road communications networks in the region are focused on Leeds; the second phase of High Speed 2 will connect it to London via East Midlands Hub and Sheffield. Leeds currently has the third busiest railway station and the tenth busiest airport outside London. Leeds has a less extensive public transport coverage than other UK cities of comparable size, and is the largest city in Europe without any form of light rail or underground system.

    Source: https://en.wikipedia.org/