Overview Join our team at M&S as a Team Manager in our Fashion, Home & Beauty section, where you'll lead by example as a champion of our stylish products, offers, and services. We're seeking passionate leaders who take pride in their fashion and trend-led knowledge and are eager to share it with both colleagues and customers. Your primary focus will be on providing remarkable service and enabling your team to deliver to the highest standard, ensuring that our customers feel valued every day. You'll actively engage with customers to understand their preferences and create opportunities to continuously improve their shopping experience.
What You’ll Do Driving a selling culture within your team
Consistently raising performance and capability of the team to support developing internal talent
Utilising and exploit data to support with operational decisions
Implementing a continuous improvement mentality within the team and work in partnership with the wider team
Energising your team to deliver first class customer service within a fast-paced environment
Who You Are A proven leadership track record and the ability to lead effectively through ambiguity
Being digitally confident. Having an understanding of systems and have the ability to exploit them
Comfortable having difficult conversations and able to get effective resolutions with both colleagues and line managers
Ability to juggle a number of priorities whilst still maintaining an excellent standard and working with pace
Demonstrate flexibility and resourcefulness to change and the ability to lead teams through change with a growth mentality
What’s In It For You Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.
20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household
Competitive holiday entitlement with the potential to buy extra holiday days
Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business
A generous Defined Contribution Pension Scheme and Life Assurance
A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills
Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing
Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family
Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family
A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work
Everyone’s welcome We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you\'d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
