Senior Program Manager, London

Published 2022-05-14
Expires 2022-06-14
ID #996100791
Senior Program Manager, London
United Kingdom, London, London,
Published May 14, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Per annum
Occupation: Senior program manager

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At Amazon, we're working to be the most customer-centric company on earth. Operations is at the heart of what we do, delivering hundreds of thousands of items each day and fulfilling customer orders from all over the world. Are you interested in joining the Operations Program team in one of Amazon's most exciting initiatives? This role sits within the Amazon grocery business, focusing on the quality of the products we deliver to our customers. Working in a team focused on quality driven metrics. The candidate will regularly assess the quality performance of our buildings pan-EU, doing deep dives in the customer feedback data. They will use critical thinking to analyze this data to turn it into projects to drive improvements in these areas. This role will be responsible for maintaining, owning and developing reports to track quality inputs and outputs. The ideal candidate for the role will be creative and driven, detail oriented, with strong communication skills allowing them to lead a team through an ambiguous space. Rapid experimentation, iteration, and ultimately delivering results are key. The candidate should have strong interest in operations, quality, optimization, and project management. To be successful in this position, we seek an innovative and analytical program manager who has the knowledge and experience in direct-customer fulfillment operations (preferably grocery). Responsibilities include: Owning the definition of processes and standards. Identifying and leading continuous improvement initiatives. Developing and executing plans for the launch of new features and/or new geographies. Partnering with internal stakeholders to understand challenges and business needs and help identify solutions. Collaborating with other Amazon teams to identify best practices and opportunities. Leveraging data analysis skills to research difficult or ambiguous problems, leading cross-disciplinary teams where necessary, communicating and implementing recommendations. Monitoring and reporting on the progress of multiple activities including significant milestones and any conditions which would affect overall program deliverables. Defining and monitoring performance metrics around quality. Basic Qualifications Bachelor's degree in Management, Business Administration, Operations/Supply Chain, Engineering, or a related area Significant experience managing cross-functional programmes, including external and internal stakeholders Advanced Excel and SQL skills Proven experience working in supply chain and/or operations environment Work experience in retail management or a fulfillment/logistics environment Data-driven decision making or quantitative analysis skills Excellent communication skills, ability to simplify complex topics for broad audiences Experience with root cause analysis and process design High energy for an ambiguous, ‘internet –speed’ environment Preferred Qualifications MBA or Master’s Degree in a related field Knowledge/Certification of Six Sigma/Lean Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

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    Registered on October 7, 2017


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    Science (from Latin scientia, meaning "knowledge") is a systematic enterprise that builds and organizes knowledge in the form of testable explanations and predictions about the universe. Contemporary science is typically subdivided into the natural sciences, which study the material universe; the social sciences, which study people and societies; and the formal sciences, which study logic and mathematics. The formal sciences are often excluded as they do not depend on empirical observations. Disciplines which use science, like engineering and medicine, may also be considered to be applied sciences. Definitions of science and its more fundamental problems are discussed in the philosophy of science.

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