Your Role
We have an exciting opportunity to join our Front Office Team at The Fife Arms as Front Office Host !
Weare looking for enthusiastic individuals with a similar level experience and apassion for excellent hospitality and a desire to develop your skills whilstunder the mentorship of our Front Office Manager and the team.
As Front Office Host, you will be responsible for: Providing an exceptional guest experience fromcheck-in to check out
Positively approaching sales opportunities in orderto maximise revenue
Making informed recommendations based on in-depthknowledge of the rooms and services of the hotel and using upselling techniquesat every appropriate opportunity
Supporting a safe working environment by adhering to Health & Safety, Food Hygiene, Fire and Evacuation procedures and Licensing Laws
Taking ownership of your personal development enhancingyour ability to build knowledge and make informed recommendations
Ensuring a presence on the front deskthroughout the day
Ensuring guests requests are delivered withefficiency and effectivity
Ensuring that public areas are maintainedclean, neat, and tidy
Working cohesively with the management team toachieve out shared goals
Engaging with the Reception, Reservations, andthe Housekeeping team
You’ll be surroundedby a team with a creative flair and a passion for brilliant service with adesire to learn and grow. All striving to go beyond for guests, our team, andthe community.
Expectation
Oursuccessful Front Office Host will have:
Proven experience from within a similar hospitalityenvironment
Experience with Opera and Simphony
The enthusiasm and willingness to learn
A thorough understanding of Health & Safety and COSHH
Initiative, emotionalintelligence and strong communication and organisation skills
The ability to work underpressure
A passion and ambition todeliver exceptional experiences
A willingness to work to the high standards thatare demanded from a luxury establishment
What’s in it for you? 30 days holiday
Free annual guest experience for you and a plus one
Pension
Free food and drinks whilst on shift
Generous Artfarm-wide discounts including our properties in Somerset, Scottish Highlands, London, Los Angeles!
Amazing sports and social events led by local social committees
Life Assurance
Health benefits including a health cash plan
Employee Assistance Programme
Career development opportunities tailored around your aspirations and goals
