Account/contract Manager - North West Job In Manchester, England, United Kingdom, Biffa Waste

Published 2022-08-09
Expires 2022-09-09
ID #1120602802
Account/contract Manager - North West Job In Manchester, England, United Kingdom, Biffa Waste
United Kingdom, Greater Manchester, Manchester,
Published August 9, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Account/contract manager - north west

⇐ Previous job

Next job ⇒     


Account/Contract Manager - Manchester/Liverpool/Preston area

Changing the way the world thinks about waste.

At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 10,000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. And it's why we're the UK's No. 1 choice for business waste management.

Help us make a difference as an Account/Contract Manager.

A quick look at the role:

The role will ensure the infrastructure is in place to enable the business to be able to respond quickly and effectively to clients' needs which in return will result in first-class customer service.

The Contract Manager will continually strive for improvements in performance of the contract which will advantage the client and also our business in areas such as EBIT targets, recycling and resource initiatives, legislative compliance and health & safety.

Why it's an opportunity not to be wasted:

Manage the day-to-day operation of the contract to including service levels, sub-contractors and the maintenance of suppliers KPI's, health and safety in accordance with legislation and Biffa guidelines and environmental compliance.

Growth and improving profitability of the account by way of improved commercial performance, upselling, new stream generation plus debt management.

Production of monthly reports and management information, including provision of data for customer's CSR reporting and delivery of all contractual KPIs.

Implementation of contract waste minimisation programmes against set improvement targets and strategic plan as well as the Implementation of initiatives to reduce cost, improve environmental performance and improve general waste handling practices.

Maintain full and complete records of all waste that leaves site(s) as per current regulations, ensuring compliance and security checks are in place.

Contracts Manager is responsible for maintaining, developing and growing customer sites with regards to the waste disposal, identifying and implementing new and best practices to provide a first class customer service and account management service.

Through actively managing and working in partnership with the Client and General Manager Treatment and Plant explore new business opportunities by agreeing and developing new and existing services.

This role requires short planning horizons (3 - 6 months) based upon the Division's annual Business Plan.

The role operates within the constraints of the agreement of the contract with the customer. Each solution must meet Biffa's health and safety priority with regards to its people and customers and also the environment. Pricing is agreed by the business, however there is some negotiation scope with regards to third party suppliers to better the return of the contract.

This role is a regional, hands-on role involving the use of many personal skills such as relationship management, negotiation and people management. With the ability to build key internal relationships at all levels up to Senior Management within the business across a number of departments as well as the ability to build key relationships with external organisations

The job requires the ability to multi task situations that are live - requiring immediate attention and the ability to deliver a first class Customer Service.

The post requires good time management, and will liaise with internal and external personnel, have frequent travelling, telephone calls and emails.

Here's what we require:

Some operational waste and recycling experience.

Ability to reconcile a profit and loss spreadsheet in an excel format.

Experience of people and health and safety management.

An understanding of lean methodology and the ability to work to clearly defined KPIs.

Proven track record of delivering continuous improvement within an Operational/Service environment.

The ability to work within a commercially driven and time-critical environment.

Knowledge of existing and impending environmental and health and safety legislation.

Strong presentation, negotiating and influential skills.

Excellent communication skill with the ability to communicate in writing, on a one to one basis and via the phone with all levels including management, team members and internal/external customers.

Robust and resilient, able to absorb pressure and respond positively.

The ability to communicate with conviction, plan with precision and, most importantly, play well with others.

Minimum GCSE (or equivalent) in English and Maths, however A-Levels or a Degree certainly won't do any harm.

Computer literate - comfortable using business software and Microsoft Office Suite including Excel and PowerPoint.

Full current UK Car Driving licence.

Willingness to adapt and develop skill-sets and knowledge as determined by the post and business.

And here's why you'll love it at Biffa:

You'll be joining a growing company that is already an industry leader and has a clear purpose.

We have a collaborative and inclusive culture

Very competitive salary and bonus scheme

Car or allowance

Ongoing career development, training and coaching - because if you don't grow, we don't grow

Generous pension scheme

Medical and dental scheme

Retail and leisure discounts

Holiday and travel discounts

Plus much more......

At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It's why you'll find us championing diversity and equality at every turn

⇐ Previous job

Next job ⇒     


Contact employer

    Employer's info

    Biffa Waste
    Registered on October 7, 2017


    Quick search:


    Type city or region


    Category info:

    Retail markets and shops have a very ancient history, dating back to antiquity. Over the centuries, retail shops were transformed from little more than "rude booths" to the sophisticated shopping malls that we know today. Retailing involves the process of selling consumer goods or services to customers through multiple channels of distribution to earn a profit. Retailers satisfy demand identified through a supply chain. Some of the earliest retailers were itinerant peddlers. The term "retailer" is typically applied where a service provider fills the small orders of a large number of individuals, who are end-users, rather than large orders of a small number of wholesale, corporate or government clientele. Shopping generally refers to the act of buying products. Sometimes this is done to obtain final goods, including necessities such as food and clothing; sometimes it takes place as a recreational activity. Recreational shopping often involves window shopping (just looking, not buying) and browsing: it does not always result in a purchase.

    Greater Manchester is a metropolitan county and combined authority area in North West England, with a population of 2.8 million; the third largest in England after Greater London and the West Midlands. It encompasses one of the largest metropolitan areas in the United Kingdom and comprises ten metropolitan boroughs: Bolton, Bury, Oldham, Rochdale, Stockport, Tameside, Trafford, Wigan, and the cities of Manchester and Salford. Greater Manchester was created on 1 April 1974, as a result of the Local Government Act 1972, and designated a functional city region on 1 April 2011. Greater Manchester spans 493 square miles (1,277 km2), which roughly covers the territory of the Greater Manchester Built-up Area, the second most populous urban area in the UK. Though geographically landlocked, it is connected to the sea by the Manchester Ship Canal which is still open to shipping in Salford and Trafford. Greater Manchester borders Cheshire (to the south-west and south), Derbyshire (to the south-east), West Yorkshire (to the north-east), Lancashire (to the north) and Merseyside (to the west). There is a mix of high-density urban areas, suburbs, semi-rural and rural locations in Greater Manchester, but land use is mostly urban—the product of concentric urbanisation and industrialisation which occurred mostly during the 19th century when the region flourished as the global centre of the cotton industry. It has a focused central business district, formed by Manchester city centre and the adjoining parts of Salford and Trafford, but Greater Manchester is also a polycentric county with ten metropolitan districts, each of which has at least one major town centre and outlying suburbs. Greater Manchester is governed by the Greater Manchester Combined Authority (GMCA), which consists of political leaders from each of the ten metropolitan borough councils, plus a directly elected mayor, with responsibility for economic development, regeneration and transport. Andy Burnham is the inaugural Mayor of Greater Manchester, elected in 2017. For the 12 years following 1974, the county had a two-tier system of local government; district councils shared power with the Greater Manchester County Council. The county council was abolished in 1986 and so its districts (the metropolitan boroughs) effectively became unitary authority areas. However, the metropolitan county continued to exist in law and as a geographic frame of reference, and as a ceremonial county, with a Lord Lieutenant and a High Sheriff. Several county-wide services were co-ordinated through the Association of Greater Manchester Authorities between 1985 and 2011. Before the creation of the metropolitan county, the name SELNEC was used for the area, from the initials of "South East Lancashire North East Cheshire". Greater Manchester is an amalgamation of 70 former local government districts from the former administrative counties of Lancashire, Cheshire, the West Riding of Yorkshire and eight independent county boroughs. Since deindustrialisation in the mid-20th century, Greater Manchester has emerged as an exporter of media and digital content, guitar and dance music, and association football.

    Source: https://en.wikipedia.org/