Overview
As a Payroll Advisor for Moorepay, you'll be a highly driven and motivated individual who is looking for an opportunity to join a supportive, exciting and growing business, providing payroll support to the team and our clients.
Working within a multi-skilled team environment, you'll play a critical role in communicating with clients, delivering flexible and proactive payroll administration, recognising the importance of everyone providing a great client experience.
If you're looking to continue a successful career in payroll, where you'll be provided with great training, supportive management, and a strong progression path we'd love to hear from you.
This role is based from our Swinton office on a hybrid basis, with three days per week in the office (Tuesday-Thursday).
Responsibilities
Working in a team alongside Payroll Assistants and other Payroll Advisors to ensure client payrolls are managed timely, accurately, and securely.
Owning and taking responsibility for the client journey, always ensuring service excellence.
Answering client queries about their Payroll or Moorepay systems via email and telephone, within service level agreements, striving for client advocacy and first contact resolution.
Liaising with internal stakeholders within Operations, Sales, Client Success, Marketing and Technology to help manage client payrolls.
Using the CRM to record details of all client interactions.
Possessing full awareness of specific client requirements and ensuring these are documented within the payroll system.
Conducting account client reviews.
Raising system bugs and improvement ideas with technical support.
Coach and mentor Payroll Assistants, helping them become payroll and Moorepay system subject matter experts.
Working closely with payroll processors (based in Kochi, India).
Maintaining a working knowledge of current statutory and legislative compliance, keeping abreast of all changes through publications, websites, and seminars.
Skills & Experience
Previous experience working in Payroll, at Administrator or Advisor level.
CIPP or equivalent qualifications are desirable.
Excellent ability in building positive customer relationships.
Experience of operating within an outsourcing service provider is desirable.
Benefits & culture
Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Birmingham and Kochi (India). We are passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself.
To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all.
What you’ll gain
A career packed with opportunity, in a stable and growing company.
A comprehensive programme of learning and development.
Competitive base salary.
25 days annual leave, with the opportunity to buy more. You’ll even get your birthday off as well!
Private medical insurance.
Life assurance 4x salary.
Enhanced pension with up to 8.5% employer contributions.
A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
