Office Manager (London Breast Screening Administration Hub) – Part time Weekend Shifts
We are looking for an organised and confident Office Manager to lead weekend service delivery within the London Breast Screening Administration Hub. In this part‑time role, you'll oversee the smooth running of our call centre, support administrative teams, and ensure high‑quality customer care in line with NHS Breast Screening Programme standards. This position is ideal for someone who thrives in a structured environment and enjoys leading others. Weekend working (Saturday and Sunday) is essential.
Key Responsibilities
Oversee the daily running of the London Breast Screening Recovery Hub and Call Centre.
Manage the call centre performance, including call handling standards, drop‑rate management, and customer care.
Make informed decisions within the area of responsibility, in line with local, regional, and national NHS Breast Screening Programme guidelines.
Lead, support, and supervise Senior Administration Officers and Administration Officers.
Manage staff training, competency assessments, and ongoing development.
Provide cover for Team leader and Administration Officer duties as required.
Lead investigations into operational non‑compliance as directed by the Service Manager.
Act as a senior staff member for audits, process reviews, and quality improvement activities.
Ensure all administrative processes meet Trust and NHSBSP standards and targets.
Produce ad hoc reports using various IT systems and present findings when required.
Maintain accurate data, documentation, and reporting to support programme performance.
Work closely with the Assistant Service Manager, Service Manager, and Assistant Operations Manager.
Contribute to service development, innovation, and continuous improvement within the Breast Screening Service.
Support with call handling requirements and administrative tasks during extended service hours.
Demonstrate Trust values and meet the person specification.
Eligibility & Requirements
You must be eligible to work in the United Kingdom or meet the criteria for sponsorship under the Skilled Worker visa route. We welcome applications from candidates who require visa sponsorship; these will be considered alongside all other applications.
The Trust will verify identity and right to work documentation remotely through Trust ID, including a selfie and document images.
Relevant DBS (CRB) may be required if the post involves regulated activities.
Equal Opportunities
We welcome applicants from all backgrounds and are an equal opportunity employer. We are committed to diversity, including LGBT+, BME, gender equality, staff carers and people with disabilities.
