Customer Care Vip Desk/special Cargo Manager, Liverpool

Published 2022-05-14
Expires 2022-06-14
ID #996959658
Customer Care Vip Desk/special Cargo Manager, Liverpool
United Kingdom, Merseyside, Liverpool,
Published May 14, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Per annum
Occupation: Customer care vip desk/special cargo manager

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We have an exciting opportunity available for a Customer Care VIP Desk/Special Cargo Manager tojoin our Liverpool office. You will join us on a full-time basis. In return, you will receive a competitive salary benefits. Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions. Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group also acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world. Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 130,000 people worldwide, including 2,900 in Marseilles where its head office is located. Main responsibilities of the Customer Care VIP Desk/Special Cargo Manager role : Responsible for leading a multi directional Customer Care team responsible for our most strategically important customers. The VIP Desk Manager leads from the front and is responsible for ensuring that tools, processes, people, and ways of working all mean we can put the customer at the heart of what we do day-to-day. They are responsible for developing a strong, best-in-class Customer Care team which can grow and adapt to face the challenges and opportunities to come within the industry. Working closely with the Customer Care Director, the VIP Desk Manager is responsible for leading the transformational change required to make sure that CMA CGM UK delivers a positive customer experience for our VIP customers. They are responsible for delivering a market leading customer experience that makes customers choose CMA CGM. As our Customer Care VIP Desk/Special Cargo Manager you’ll need: - Minimum five years’ experience operating at a strategic, senior level within the Customer Care/Customer Experience world. - Strong background in ocean & logistics preferred. - Strong transformational leader - Genuinely passionate about customers and driven by wanting to do the best we can for them - Excellent stakeholder management, able to work transversally - Ability to manage large scale change, leading and supporting the team through the same - Comfortable with ambiguity - Comfortable with complex, impactful decision-making - Collaborative leader In return we will offer our Customer Care VIP Desk/Special Cargo Manager: - 25 days annual leave (pro-rata) plus bank holidays - Company Health Plan (Medicash) - Life Assurance - Group Pension (employer contribution up to 16% depending on employee contribution, employee contribution minimum of 5%) - Non-guaranteed bonus scheme - Company car/car allowance - Private medical insurance C losing date for applications: Midnight on 24th May 2022 Are you bold, imaginative, ready to take the initiative with integrity, and feel you are the right candidate for the role as our Customer Care VIP Desk/Special Cargo Manager Then please click ‘apply’ now We would love to hear from you

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    Cma Cgm Shipping Limited
    Registered on October 7, 2017


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    Logistics is generally the detailed organization and implementation of a complex operation. In a general business sense, logistics is the management of the flow of things between the point of origin and the point of consumption in order to meet requirements of customers or corporations. The resources managed in logistics can include physical items such as food, materials, animals, equipment, and liquids; as well as abstract items, such as time and information. The logistics of physical items usually involves the integration of information flow, material handling, production, packaging, inventory, transportation, warehousing, and often security. In military science, logistics is concerned with maintaining army supply lines while disrupting those of the enemy, since an armed force without resources and transportation is defenseless. Military logistics was already practiced in the ancient world and as modern military have a significant need for logistics solutions, advanced implementations have been developed. In military logistics, logistics officers manage how and when to move resources to the places they are needed.

    Liverpool is a city and metropolitan borough in Merseyside, England. The population in 2019 was approximately 498,042. Liverpool is the ninth-largest English district by population, and the largest in Merseyside and the surrounding region. It lies within the UK's sixth-most populous urban area, and its metropolitan area is the fifth-largest in the UK with a population of 2.24 million.Liverpool is on the eastern side of the Mersey Estuary and historically lay within the ancient hundred of West Derby in North West England's county of Lancashire. It became a borough in 1207 and a city in 1880. In 1889, it became a county borough independent of Lancashire. Its growth as a major port was paralleled by the expansion of the city throughout the Industrial Revolution. Along with general cargo, freight, and raw materials such as coal and cotton, merchants were involved in the slave trade. In the 19th century, Liverpool was a major port of departure for English and Irish emigrants to North America. It was home to both the Cunard and White Star Line, and was the port of registry of the ocean liners RMS Titanic, RMS Lusitania, RMS Queen Mary, and RMS Olympic. Liverpool is ranked at No. 6 on the list of the most visited UK cities. It is noted for its culture, architecture, and transport links. The city is closely associated with the arts, especially music; the popularity of the Beatles, widely regarded as the most influential music group in history, contributed to the city's status as a tourist destination. Since then, Liverpool has continued to produce many notable musical acts and record labels—musicians from Liverpool have produced 56 No. 1 hit singles, more than any other city in the world. Liverpool also has a long-standing reputation as the origin of various actors and actresses, artists, athletes, comedians, journalists, novelists, and poets. The city has the second-highest number of art galleries, national museums, listed buildings, and listed parks in the UK; only the capital, London, has more. The Liverpool Maritime Mercantile City includes the Pier Head, Albert Dock, and William Brown Street. In sports, the city is best known for being the home of Premier League football clubs Liverpool and Everton, with matches between the two being known as the Merseyside derby. The annual Grand National horse race takes place at Aintree Racecourse. Several areas of the city centre were granted World Heritage Site status by UNESCO in 2004, and the city's collection of parks and open spaces has been described as the "most important in the country" by England's Register of Historic Parks and Gardens of Special Historic Interest. Its status as a port city attracted a diverse population from a wide range of cultures, primarily Ireland, Norway, and Wales. It is also home to the oldest black community in the UK and the oldest Chinese community in Europe. Natives of Liverpool (and occasionally longtime residents) are formally referred to as "Liverpudlians" but are more often called "Scousers", a reference to the form of stew made popular by sailors in the city, which also became the most common name for the local accent and dialect. The city celebrated its 800th anniversary in 2007 and was named the 2008 European Capital of Culture, which it shared with the Norwegian city of Stavanger.

    Source: https://en.wikipedia.org/