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Customer Service Executive Job In West Drayton, Greater London

Published 2022-04-15
Expires 2022-05-15
ID #960142625
22000 £
Customer Service Executive Job In West Drayton, Greater London
United Kingdom, Great London, West Drayton,
Published April 15, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Per annum
Occupation: Customer service executive
Min. Salary: 21000.00


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Description

Customer Service

Key Responsibilities
• Answering telephone calls promptly and professionally.
• Logging all new incoming calls onto our in-house system.
• Ensuring that the fault details are clearly and correctly defined on each call.
• Liaising with Technicians, Purchasing, Account Managers, Schedulers and Directors to ensure calls are actioned as required and Customers are updated accordingly.
• Understanding and adhering to Customers contracted SLA's and KPI's that are set for the Customer Service desk.
• Progressing calls through from initial logging to call clearance.
• Preparing and sending Quotations to clients for parts and labour.
• Daily Reports for selected clients with updates of each of their open calls.
• Daily Toner Alerts - To be printed and logged each morning.
• Daily Reports (Handover and HotSpot) to be raised as the end of each day.
• Customer collections to be arranged following the required procedure.
• Call monitoring with escalations where necessary.

Skills
• Previous telephone-based Customer Service experience
• Previously worked in an office environment
• Be able to communicate well at all levels
• Have a good, clear telephone manner
• I.T. Hardware knowledge ideally at component level
• Must be a team player but be able to work off own initiative
• Emphasis on being customer focused
• Multi-tasking is a must
• Thorough, demonstrates attention to detail
• Able to work on own initiative with minimum supervision
• Organised and able to identify and prioritise work
• Supportive and reliable team member
• Able to work well to pressurised deadlines
• Shifts : 08.30-17.00 /09.00-17.30/09.30-18.00

Personal attributes
• Must appreciate importance of standards
• Methodical worker
• Excellent Timekeeper
• Logical Thinker
• Prepared to be hands on

Customer Service

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Contact employer

    22000 £ / Per annum

    Employer's info

    Malom
    Registered on October 7, 2017

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    Information technology (IT) is the application of computers to store, study, retrieve, transmit, and manipulate data, or information, often in the context of a business or other enterprise. IT is considered a subset of information and communications technology (ICT). In 2012, Zuppo proposed an ICT hierarchy where each hierarchy level "contain[s] some degree of commonality in that they are related to technologies that facilitate the transfer of information and various types of electronically mediated communications". The term is commonly used as a synonym for computers and computer networks, but it also encompasses other information distribution technologies such as television and telephones. Several industries are associated with information technology, including computer hardware, software, electronics, semiconductors, internet, telecom equipment, and e-commerce. Humans have been storing, retrieving, manipulating, and communicating information since the Sumerians in Mesopotamia developed writing in about 3000 BC, but the term information technology in its modern sense first appeared in a 1958 article published in the Harvard Business Review; authors Harold J. Leavitt and Thomas L. Whisler commented that "the new technology does not yet have a single established name. We shall call it information technology (IT)." Their definition consists of three categories: techniques for processing, the application of statistical and mathematical methods to decision-making, and the simulation of higher-order thinking through computer programs.


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    Source: https://en.wikipedia.org/