Infrastructure Engineer – 3rd Line / Azure – Exeter / Remote, Mansfield, Crimson

Published 2022-08-07
Expires 2022-09-07
ID #1118057739
Infrastructure Engineer – 3rd Line / Azure – Exeter / Remote, Mansfield, Crimson
United Kingdom, Nottinghamshire, Mansfield,
Published August 7, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Per annum
Occupation: Infrastructure engineer – 3rd line / azure – exeter / remote
Work from home:

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Infrastructure Engineer – 3rd Line / Azure – Exeter / Remote Infrastructure Engineer required for a Technology company based in Exeter to be responsible for to providing an escalation point for support issues that other service delivery colleagues are unable to resolve, either remotely or at client sites as well as leading on specific projects / onboarding requirements. The ideal candidate for this role will have worked in 3rd line support or infrastructure role previously, have excellent working knowledge of cloud technologies, especially Azure and be comfortable working within a fast-paced environment. This role offers you the chance to work with a company at the forefront as a Microsoft Gold Partner, in the top 1% of Microsoft partners worldwide. They have some of the most experienced engineers in the South West and choose to work with industry-leading technology & best-in-class partners. The salary my client is offering is between £37,000 and £45,000 per annum plus benefits including 31 days holiday. This role offers flexible working with 1 day per week on site. Key Responsibilities Owning service delivery tickets allocated and ensuring incidents are resolved within contracted SLA. Supporting and mentoring the service delivery team (With the respective team leaders/managers), assisting with support tickets that a service delivery analyst / technician finds challenging. Assisting with the administration of the remote monitoring solutions, ensuring the are operating efficiently and accurately (Powershell, Components and Group Policy skills are key here) Ensuring a culture of continuous improvement and knowledge sharing exists throughout the technical department Representing the company in a professional and helpful capacity with an excellent telephone manner or directly with existing and prospective clients Remote support to our clients using both excellent verbal communication skills and remote management tools to provide excellent efficient support. Onsite support to our existing client base, representing the company is a positive manner and providing excellent efficient support. Work closely with the service delivery manager to drive performance and processes and promote a positive environment Key Skills Have experience in working within SLA environments. Have experience of an outsourced IT helpdesk and therefore identifying client needs and managing expectations within contractual commitments is essential. Experience of remote support of technical infrastructure with a good telephone manner (Using remote management tools such as Teamviewer) Windows OS administration, designing, installing, configuring and troubleshooting all aspects / role of Windows Server/Desktop SSL Certificate management Knowledge of: Powershell / Scripting capabilities to automate / provide efficient solutions to technical administration challenges ITIL and Prince2 Methodologies Networking administration and troubleshooting skills in switching, routers and firewalls (Draytek, Sonicwall, Cisco) Administration of virtual server environments including provision of servers from template. (HyperV and VMware) Backup solutions, strategies and restoring data. (Backup Exec, Veeam, Datto) Cloud solutions, Working knowledge of Azure from basic administration to assisting / managing migrations How to apply Send your up-to-date CV to Claire Ingram at Crimson for review. Notes Do you know anyone that might be interested in this role? Refer a friend for this role to earn £250 worth of vouchers. Crimson is acting as an employment agency in regard to this vacancy.

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    Registered on October 7, 2017


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    Information technology (IT) is the application of computers to store, study, retrieve, transmit, and manipulate data, or information, often in the context of a business or other enterprise. IT is considered a subset of information and communications technology (ICT). In 2012, Zuppo proposed an ICT hierarchy where each hierarchy level "contain[s] some degree of commonality in that they are related to technologies that facilitate the transfer of information and various types of electronically mediated communications". The term is commonly used as a synonym for computers and computer networks, but it also encompasses other information distribution technologies such as television and telephones. Several industries are associated with information technology, including computer hardware, software, electronics, semiconductors, internet, telecom equipment, and e-commerce. Humans have been storing, retrieving, manipulating, and communicating information since the Sumerians in Mesopotamia developed writing in about 3000 BC, but the term information technology in its modern sense first appeared in a 1958 article published in the Harvard Business Review; authors Harold J. Leavitt and Thomas L. Whisler commented that "the new technology does not yet have a single established name. We shall call it information technology (IT)." Their definition consists of three categories: techniques for processing, the application of statistical and mathematical methods to decision-making, and the simulation of higher-order thinking through computer programs.

    Mansfield is a large market town in Nottinghamshire, England, the main town in the District of Mansfield and Mansfield Urban Area. It lies in the Maun Valley surrounded by hills, 12 miles (19 km) north of Nottingham in a largely urban district, most of whose 106,556 population live in the town (including Mansfield Woodhouse), with Market Warsop a secondary centre. It lies next to the urban area of Sutton-in-Ashfield. Mansfield is the only major sub-regional centre in the county, covering an area of 30 square miles (78 sq. km) and is the only local authority in Nottinghamshire directly to elect its mayor. The district has been influenced by a past of coal mining and textiles that lasted into the 1990s; since then Mansfield has 20.2 per cent (12,890) of its working-age population claiming out-of-work benefits.. The population has fallen over the last century, despite some industrial diversification.

    Source: https://en.wikipedia.org/