Technology Support Engineer, London, Condé Nast

Published 2022-08-07
Expires 2022-09-07
ID #1118058066
Technology Support Engineer, London, Condé Nast
United Kingdom, London, London,
Published August 7, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Per annum
Occupation: Technology support engineer
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Condé Nast is a global media company producing the highest quality content with a footprint of more than 1 billion consumers in 32 territories through print, digital, video and social platforms. The company’s portfolio includes many of the world’s most respected and influential media properties including Vogue, Vanity Fair, Glamour, Self, GQ, The New Yorker, Condé Nast Traveler/Traveller, Allure, AD, Bon Appétit and Wired, among others. Condé Nast Entertainment was launched in 2011 to develop film, television and premium digital video programming. Job Description Location: London, GB Condé Nast sets the benchmark for publishing excellence with leading print and digital brands, including Vogue, Vanity Fair, GQ, Glamour, Wired, Conde Nast Traveller and AD. Headquartered in New York and London and operating across 28 markets, we publish over 30 iconic print and digital brands, reaching more than 240 million people worldwide. With a commitment to delivering beautiful, influential content and brand experiences, our mission is to open the doors to a word of excellence, creativity and passion. Condé Nast is running a major digital business transformation of our business technology and systems, and a long-term commitment to investing into our digital capabilities. Technology is a key part of Condé Nast’s future, and key to the success of this transformation. Historically, we have had different technology stacks in markets all over the world. Now we are looking at unifying our core technology platforms. This is a new global team, with a hub in New York, London, Bangalore and Chennai this role has the opportunity to help define our Site Support capability on a global scale. You will get a rare look at digital publishing around the world.. As a Technology Support Engineer you will be working as part of the Global Support team as a member of the UK Support Team providing 1st and 2nd Line Support both in person at one of our UK Sites and remotely via Phone, Chat and Global Support Portal. The successful candidate will have solid experience of supporting Mac and Windows systems in an Active Directory environment and will have a mixture of skills that can encompass troubleshooting relevant applications, or providing ad-hoc mobile device support to staff, VIPs or business visitors. Knowledge of building Mac and Windows systems is essential and strong network troubleshooting capability is a requirement. Our ideal candidate will be enthusiastic and willing to throw themselves into situations where discretion and diplomacy are just as important as ‘computer knowledge’ in resolving problems and have an open-mind to new technologies which will add value to the Technology department operationally and their development. Working with other teams in the department is key so this person will need to be a strong communicator and have good awareness of issues current and arising. The role assumes the successful candidate will work in a co-operative, diplomatic and flexible manner. Key Duties & Responsibilities Log all incoming support calls into ServiceNow, providing first-call resolution (by telephone, remote control or in person). Management of ServiceNow Support queue, escalating requests to the appropriate party, as needed. In conjunction with the Senior Support Specialist, monitor high impact issues to ensure all relevant staff are deployed effectively. Ensure relevant Global support colleagues are made aware of the current support issues via agreed communication procedures. Provide ad-hoc audio/visual support for meetings, events, conferences and webinars. Integrate with other support teams to provide seamless, coherent colleague support where required (projects, high-impact responses). Champion IT Security, protecting the company’s IP through application of policies and procedures. Essential Skills & Requirements Windows and Mac OS G-Suite and Office365 Working to SLA’s and ITIL based processes Active Directory Administration PC and Mac hardware troubleshooting Printer troubleshooting Network essentials (TCP/IP basics) Audio Visual Skills (Zoom) Mobile device support (iPhone / iOS / Wandera and Mass 360) Adobe CC Enterprise Kace Kbox 1000 and 2000 Bomgar Sophos Slack Polycom ServiceNow 8x8 OKTA What happens next? If you are interested in this opportunity, please apply below, and we will review your application as soon as possible. You can update your resume or upload a cover letter at any time by accessing your candidate profile. Condé Nast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, familial status and other legally protected characteristics.

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    Condé Nast
    Registered on October 7, 2017


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    Information technology (IT) is the application of computers to store, study, retrieve, transmit, and manipulate data, or information, often in the context of a business or other enterprise. IT is considered a subset of information and communications technology (ICT). In 2012, Zuppo proposed an ICT hierarchy where each hierarchy level "contain[s] some degree of commonality in that they are related to technologies that facilitate the transfer of information and various types of electronically mediated communications". The term is commonly used as a synonym for computers and computer networks, but it also encompasses other information distribution technologies such as television and telephones. Several industries are associated with information technology, including computer hardware, software, electronics, semiconductors, internet, telecom equipment, and e-commerce. Humans have been storing, retrieving, manipulating, and communicating information since the Sumerians in Mesopotamia developed writing in about 3000 BC, but the term information technology in its modern sense first appeared in a 1958 article published in the Harvard Business Review; authors Harold J. Leavitt and Thomas L. Whisler commented that "the new technology does not yet have a single established name. We shall call it information technology (IT)." Their definition consists of three categories: techniques for processing, the application of statistical and mathematical methods to decision-making, and the simulation of higher-order thinking through computer programs.

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