It Helpdesk Engineer (12-18 Month Contract), London, Hermès

Published 2022-08-07
Expires 2022-09-07
ID #1118058041
It Helpdesk Engineer (12-18 Month Contract), London, Hermès
United Kingdom, London, London,
Published August 7, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Per annum
Occupation: It helpdesk engineer (12-18 month contract)
Work from home:

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General Role The role will involve maintenance and support of internal users and their devices, primarily laptops, desktops and iPhones. Additional tasks will involve user administration (account creation, modification); assisting users via telephone, email, remote desktop and in person; creating and updating call tickets. The role will be based in the London head office, but some travel to other locations within the UK will be required. Main responsibilities Provide 1st and 2nd line helpdesk support to 250 users across 10 locations Support and manage laptops, desktops, iPhones, and peripherals Log and update tickets and activities Administrate user accounts on Active Directory, O365 and internal systems Maintain inventory of user devices Configure and deploy new user devices (laptop, desktop, iPhone) Assist with project implementation Experience Working with: Windows 10, Office 365, iPhone Knowledge of TCP/IP and networking Experience of Active Directory administration Excellent communications skills, verbal and written Methodical and logical approach Excellent troubleshooting Have high level inter-personal skills Be able to work under own initiative, and as part of a team

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    Registered on October 7, 2017


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    Information technology (IT) is the application of computers to store, study, retrieve, transmit, and manipulate data, or information, often in the context of a business or other enterprise. IT is considered a subset of information and communications technology (ICT). In 2012, Zuppo proposed an ICT hierarchy where each hierarchy level "contain[s] some degree of commonality in that they are related to technologies that facilitate the transfer of information and various types of electronically mediated communications". The term is commonly used as a synonym for computers and computer networks, but it also encompasses other information distribution technologies such as television and telephones. Several industries are associated with information technology, including computer hardware, software, electronics, semiconductors, internet, telecom equipment, and e-commerce. Humans have been storing, retrieving, manipulating, and communicating information since the Sumerians in Mesopotamia developed writing in about 3000 BC, but the term information technology in its modern sense first appeared in a 1958 article published in the Harvard Business Review; authors Harold J. Leavitt and Thomas L. Whisler commented that "the new technology does not yet have a single established name. We shall call it information technology (IT)." Their definition consists of three categories: techniques for processing, the application of statistical and mathematical methods to decision-making, and the simulation of higher-order thinking through computer programs.

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