Client Experience Product Manager - Marquee - Vice President, London

Published 2022-05-26
Expires 2022-06-26
ID #1014455389
Client Experience Product Manager - Marquee - Vice President, London
United Kingdom, London, London,
Published May 26, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Per annum
Occupation: Client experience product manager - marquee - vice president

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What We Do At Goldman Sachs, our Product Managers don't just make things - we make things possible. Change the world by connecting people and capital with ideas. Solve the most challenging and pressing problems for our clients. Collaborate with our engineering teams that build massively scalable software and systems, create new businesses, transform finance, and explore a world of opportunity at the speed of markets. Our dynamic environment requires innovative strategic thinking and immediate, real solutions. Goldman Sachs Product Managers are innovators and problem-solvers, managing solutions in risk management, big data, mobile and more. We look for creative collaborators who evolve, adapt to change, and thrive in a fast-paced global environment. Want to push the limit of digital possibilities? Start here. Goldman Sachs's flagship digital platform, Marquee, plays a key role in the firm's ability to engage digitally with institutional clients around the world, creating new revenue drivers for the firm. We use both open source industry standards and internal proprietary technologies to build cutting edge platforms to enable clients to execute, manage risk, and innovate. Who We Look For Marquee Product Managers work in a close-knit teams at the forefront of Goldman Sachs's software-as-a-service product lines. They work with sales, marketing, and engineering to design the ideal customer experience which differentiates the Goldman Sachs digital offering. Product Managers speak with clients to learn how we can help solve their problems and collaborate with engineering to deliver scalable, robust solutions. We are pursuing Product Managers who enjoy taking a client-driven and agile approach. They should be ready to embrace the opportunity to shape new products and processes while operating in a dynamic, flexible work environment. We are seeking people who combine client-centric skills, such as presentation and communication, along with technical ability, like querying APIs and translating client requirements into engineering work. Job Summary Drive roadmap for enhancing Marquee client experience, focusing on data and risk products Manage support resolution with senior client stakeholders Direct Level 1 support team, oversee incident and crisis management Collaborate with Sales to pitch Marquee support as key differentiator Basic Qualifications 3 or more years of experience in product management, user experience, and/or client success responsibilities Experience building-out software or data products Understanding of how to use APIs and/or digital financial risk products Solid communication and interpersonal skills Ability to multi-task and prioritise tasks effectively Ability to quickly understand new systems and technologies Preferred Qualifications Developer experience Direct experience in customer success roles Financial product knowledge ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers. We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html © The Goldman Sachs Group, Inc., 2021. All rights reserved. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

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    Goldman Sachs
    Registered on October 7, 2017


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    Information technology (IT) is the application of computers to store, study, retrieve, transmit, and manipulate data, or information, often in the context of a business or other enterprise. IT is considered a subset of information and communications technology (ICT). In 2012, Zuppo proposed an ICT hierarchy where each hierarchy level "contain[s] some degree of commonality in that they are related to technologies that facilitate the transfer of information and various types of electronically mediated communications". The term is commonly used as a synonym for computers and computer networks, but it also encompasses other information distribution technologies such as television and telephones. Several industries are associated with information technology, including computer hardware, software, electronics, semiconductors, internet, telecom equipment, and e-commerce. Humans have been storing, retrieving, manipulating, and communicating information since the Sumerians in Mesopotamia developed writing in about 3000 BC, but the term information technology in its modern sense first appeared in a 1958 article published in the Harvard Business Review; authors Harold J. Leavitt and Thomas L. Whisler commented that "the new technology does not yet have a single established name. We shall call it information technology (IT)." Their definition consists of three categories: techniques for processing, the application of statistical and mathematical methods to decision-making, and the simulation of higher-order thinking through computer programs.

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