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Customer Service Advisor Contact Centre, Liverpool

Published 2022-05-13
Expires 2022-06-13
ID #995989497
Free
Customer Service Advisor Contact Centre, Liverpool
United Kingdom, Merseyside, Liverpool,
Published May 13, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Customer service advisor contact centre


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Description

Alpha Taxis are looking for pro-active, efficient and reliable individuals to join a fast-paced call centre environment.We have offices in Kirkby and Childwall.Currently, we have part time and full-time positions available in our Childwall office. We operate a 24/7 call centre therefore eachadvisormust be willing to work varied shifts including morning, afternoon, evening and night shifts throughout Monday - Sunday. If you are currently in education, then shifts would be dependent upon your timetable.As aCustomerServiceAdvisor, you willComplete inbound callsProcess a large number of bookings in each shiftFully investigate and resolve queriesBuild relationships with a friendly and positive approachHave outstanding telephone manner and rapport building skillsAbility to work in a fast paced, team environmentBe self-motivated, adapting positively to changeHold excellent IT skills; ability to update and utilise the in-house computer systemsReadily accept responsibilityHave a upbeat and positive attitudeTo be successful as aCustomerServiceAdvisorWe are interested in seeing candidates with experience as acustomerserviceadvisorfrom a telephone-based position or call centre.Desire to learn and become an expert in your rolePassionate to develop your career within a company that values and invests in their employees.We are looking for applicants to start as soon as possible.If you believe you match the above then apply today interviews are currently being held. Due to receiving high numbers of applicants we are unable to provide individual feedback unless selected for an interview. If you have not heard back within 14 days regarding your application then unfortunatelyyou havebeen unsuccessful on this occasion.

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    Employer's info

    Alpha Taxis Liverpool Careers
    Registered on October 7, 2017

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    Information technology (IT) is the application of computers to store, study, retrieve, transmit, and manipulate data, or information, often in the context of a business or other enterprise. IT is considered a subset of information and communications technology (ICT). In 2012, Zuppo proposed an ICT hierarchy where each hierarchy level "contain[s] some degree of commonality in that they are related to technologies that facilitate the transfer of information and various types of electronically mediated communications". The term is commonly used as a synonym for computers and computer networks, but it also encompasses other information distribution technologies such as television and telephones. Several industries are associated with information technology, including computer hardware, software, electronics, semiconductors, internet, telecom equipment, and e-commerce. Humans have been storing, retrieving, manipulating, and communicating information since the Sumerians in Mesopotamia developed writing in about 3000 BC, but the term information technology in its modern sense first appeared in a 1958 article published in the Harvard Business Review; authors Harold J. Leavitt and Thomas L. Whisler commented that "the new technology does not yet have a single established name. We shall call it information technology (IT)." Their definition consists of three categories: techniques for processing, the application of statistical and mathematical methods to decision-making, and the simulation of higher-order thinking through computer programs.


    Liverpool is a city and metropolitan borough in Merseyside, England. The population in 2019 was approximately 498,042. Liverpool is the ninth-largest English district by population, and the largest in Merseyside and the surrounding region. It lies within the UK's sixth-most populous urban area, and its metropolitan area is the fifth-largest in the UK with a population of 2.24 million.Liverpool is on the eastern side of the Mersey Estuary and historically lay within the ancient hundred of West Derby in North West England's county of Lancashire. It became a borough in 1207 and a city in 1880. In 1889, it became a county borough independent of Lancashire. Its growth as a major port was paralleled by the expansion of the city throughout the Industrial Revolution. Along with general cargo, freight, and raw materials such as coal and cotton, merchants were involved in the slave trade. In the 19th century, Liverpool was a major port of departure for English and Irish emigrants to North America. It was home to both the Cunard and White Star Line, and was the port of registry of the ocean liners RMS Titanic, RMS Lusitania, RMS Queen Mary, and RMS Olympic. Liverpool is ranked at No. 6 on the list of the most visited UK cities. It is noted for its culture, architecture, and transport links. The city is closely associated with the arts, especially music; the popularity of the Beatles, widely regarded as the most influential music group in history, contributed to the city's status as a tourist destination. Since then, Liverpool has continued to produce many notable musical acts and record labels—musicians from Liverpool have produced 56 No. 1 hit singles, more than any other city in the world. Liverpool also has a long-standing reputation as the origin of various actors and actresses, artists, athletes, comedians, journalists, novelists, and poets. The city has the second-highest number of art galleries, national museums, listed buildings, and listed parks in the UK; only the capital, London, has more. The Liverpool Maritime Mercantile City includes the Pier Head, Albert Dock, and William Brown Street. In sports, the city is best known for being the home of Premier League football clubs Liverpool and Everton, with matches between the two being known as the Merseyside derby. The annual Grand National horse race takes place at Aintree Racecourse. Several areas of the city centre were granted World Heritage Site status by UNESCO in 2004, and the city's collection of parks and open spaces has been described as the "most important in the country" by England's Register of Historic Parks and Gardens of Special Historic Interest. Its status as a port city attracted a diverse population from a wide range of cultures, primarily Ireland, Norway, and Wales. It is also home to the oldest black community in the UK and the oldest Chinese community in Europe. Natives of Liverpool (and occasionally longtime residents) are formally referred to as "Liverpudlians" but are more often called "Scousers", a reference to the form of stew made popular by sailors in the city, which also became the most common name for the local accent and dialect. The city celebrated its 800th anniversary in 2007 and was named the 2008 European Capital of Culture, which it shared with the Norwegian city of Stavanger.

    Source: https://en.wikipedia.org/