Infrastructure Engineer – 3rd Line / Azure – Exeter / Remote, Ipswich, Crimson

Published 2022-08-07
Expires 2022-09-07
ID #1118057674
Infrastructure Engineer – 3rd Line / Azure – Exeter / Remote, Ipswich, Crimson
United Kingdom, Suffolk, Ipswich,
Published August 7, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Per annum
Occupation: Infrastructure engineer – 3rd line / azure – exeter / remote
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Infrastructure Engineer – 3rd Line / Azure – Exeter / Remote Infrastructure Engineer required for a Technology company based in Exeter to be responsible for to providing an escalation point for support issues that other service delivery colleagues are unable to resolve, either remotely or at client sites as well as leading on specific projects / onboarding requirements. The ideal candidate for this role will have worked in 3rd line support or infrastructure role previously, have excellent working knowledge of cloud technologies, especially Azure and be comfortable working within a fast-paced environment. This role offers you the chance to work with a company at the forefront as a Microsoft Gold Partner, in the top 1% of Microsoft partners worldwide. They have some of the most experienced engineers in the South West and choose to work with industry-leading technology & best-in-class partners. The salary my client is offering is between £37,000 and £45,000 per annum plus benefits including 31 days holiday. This role offers flexible working with 1 day per week on site. Key Responsibilities Owning service delivery tickets allocated and ensuring incidents are resolved within contracted SLA. Supporting and mentoring the service delivery team (With the respective team leaders/managers), assisting with support tickets that a service delivery analyst / technician finds challenging. Assisting with the administration of the remote monitoring solutions, ensuring the are operating efficiently and accurately (Powershell, Components and Group Policy skills are key here) Ensuring a culture of continuous improvement and knowledge sharing exists throughout the technical department Representing the company in a professional and helpful capacity with an excellent telephone manner or directly with existing and prospective clients Remote support to our clients using both excellent verbal communication skills and remote management tools to provide excellent efficient support. Onsite support to our existing client base, representing the company is a positive manner and providing excellent efficient support. Work closely with the service delivery manager to drive performance and processes and promote a positive environment Key Skills Have experience in working within SLA environments. Have experience of an outsourced IT helpdesk and therefore identifying client needs and managing expectations within contractual commitments is essential. Experience of remote support of technical infrastructure with a good telephone manner (Using remote management tools such as Teamviewer) Windows OS administration, designing, installing, configuring and troubleshooting all aspects / role of Windows Server/Desktop SSL Certificate management Knowledge of: Powershell / Scripting capabilities to automate / provide efficient solutions to technical administration challenges ITIL and Prince2 Methodologies Networking administration and troubleshooting skills in switching, routers and firewalls (Draytek, Sonicwall, Cisco) Administration of virtual server environments including provision of servers from template. (HyperV and VMware) Backup solutions, strategies and restoring data. (Backup Exec, Veeam, Datto) Cloud solutions, Working knowledge of Azure from basic administration to assisting / managing migrations How to apply Send your up-to-date CV to Claire Ingram at Crimson for review. Notes Do you know anyone that might be interested in this role? Refer a friend for this role to earn £250 worth of vouchers. Crimson is acting as an employment agency in regard to this vacancy.

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    Registered on October 7, 2017


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    Information technology (IT) is the application of computers to store, study, retrieve, transmit, and manipulate data, or information, often in the context of a business or other enterprise. IT is considered a subset of information and communications technology (ICT). In 2012, Zuppo proposed an ICT hierarchy where each hierarchy level "contain[s] some degree of commonality in that they are related to technologies that facilitate the transfer of information and various types of electronically mediated communications". The term is commonly used as a synonym for computers and computer networks, but it also encompasses other information distribution technologies such as television and telephones. Several industries are associated with information technology, including computer hardware, software, electronics, semiconductors, internet, telecom equipment, and e-commerce. Humans have been storing, retrieving, manipulating, and communicating information since the Sumerians in Mesopotamia developed writing in about 3000 BC, but the term information technology in its modern sense first appeared in a 1958 article published in the Harvard Business Review; authors Harold J. Leavitt and Thomas L. Whisler commented that "the new technology does not yet have a single established name. We shall call it information technology (IT)." Their definition consists of three categories: techniques for processing, the application of statistical and mathematical methods to decision-making, and the simulation of higher-order thinking through computer programs.

    Ipswich ( (listen)) is a historic county town in Suffolk, England. The town is located in East Anglia about 10 miles away from the mouth of the River Orwell and the North Sea. Ipswich is both on the Great Eastern Main Line railway and the A12 road, it is 66 miles (106 km) north-east of London, 54 miles (89 km) east-southeast of Cambridge, and 45 miles (72 km) south of Norwich. Ipswich is surrounded by two Areas of Outstanding Natural Beauty (AONB); Suffolk Coast and Heaths and Dedham Vale. Ipswich's modern name is derived from the medieval name Gippeswic, likely taken either from an Old Saxon personal name or from an earlier name given to the Orwell Estuary (although unrelated to the name of the River Gipping). It has also been known as Gyppewicus and Yppswyche. The town has been continuously occupied since the Saxon period, and is contested to be one of the oldest towns in the United Kingdom. Ipswich was a settlement of great economic importance to England throughout its history, particularly in trade. The town's historical dock, present-day Ipswich Waterfront, was known as the largest and most important dock in the kingdom.Ipswich is a non-metropolitan district and is a large settlement despite its town status. The urban development of Ipswich overspills the borough boundaries significantly, with 75% of the town's population living within the borough at the time of the 2011 Census, when it was the fourth-largest urban area in the United Kingdom's East of England region, and the 42nd-largest urban area in England and Wales. In 2011, the town of Ipswich was found to have a population of 133,384, while the Ipswich built-up area is estimated to have a population of approximately 180,000 in 2011.The town is split into various quarters, with central and the waterfront drawing the most footfall. Central is home to the town's retail shopping and the historical town square, the Cornhill. The waterfront is located south of the town centre on the bend of the River Orwell and is a picturesque setting housing the town's impressive marina. The waterfront was historically an industrial port but has since been transformed into a trendy area lined with high-rise apartment buildings, restaurants, bars and cafés. The waterfront is also home to one of the UK's newest universities, the University of Suffolk, which was formed in 2016.Ipswich has become a tourist hotspot in the UK with 3.5 million people reported to have visited the county town in 2016. In 2020, Ipswich was ranked as an emerging global tourist destination by TripAdvisor. Ipswich was voted as the 7th most desirable place to live and work in England by the Royal Mail in 2017. In 2007, Ipswich was awarded the cleanest town award, and in 2015, Ipswich was rated as the third happiest place to live in the UK.

    Source: https://en.wikipedia.org/