Technical Support Specialist, Dartford, Utility People

Published 2022-09-21
Expires 2022-10-21
ID #1177133502
Technical Support Specialist, Dartford, Utility People
United Kingdom, Kent, Dartford,
Published September 21, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Technical support specialist

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Role: Technical Support Specialist Location: Dartford Salary: Up to £25k Role Summary: We are offering an opportunity for an individual who has excellent customer service skills and technical knowledge to join as the Technical Support Specialist. This will be a hybrid role within the Programmes & Product Support department, you will be the first point of contact for customers to provide technical support, product knowledge and manage customer queries supported by the technical data, the Lead Technical Support Specialist, and our Engineering departments. You will be expected to provide exceptional customer support for all our products, software, and services. This role will encompass all elements of technical support from the pre-sales assistance through to aftersales trouble shooting, over the phone, via email and through web-based tools. Responsibilities: First responder for incoming & outgoing calls on the Technical Helpline number, emails, and any future communication mediums, for technical support and adviceProviding exceptional customer serviceLogging of call details on the company’s systems1st line technical supportPre-sales technical supportTroubleshooting customer technical issuesSupport the LTSS on training programmes for internal and external customersSupport the LTSS with technical support material and future developmentsBuild strong relationships with customers and colleaguesSupport the goals and objectives of the Programmes and Product Support department Education and Training: Essential Qualifications or training in technical services field preferably within the automotive industry.Minimum of 5 GCSEs at Grade C or above including Maths and English.High level of numeracy and literacy. 4. Above average computer literacy. Desirable: NVQ level 3 with a technical emphasis on electrical/electronic/automotive. Professional IT qualifications. Experience and Skills Minimum 3 years’ experience in a customer support role with a technical focus.Must demonstrate a proficient level of DC circuit knowledge.Computer application skillsAble to demonstrate strong co-ordination skills.Methodical approach to faultfinding and problem solving. Desirable: Experience in automotive electrics and/or electronics.

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    Registered on October 7, 2017


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    Information technology (IT) is the application of computers to store, study, retrieve, transmit, and manipulate data, or information, often in the context of a business or other enterprise. IT is considered a subset of information and communications technology (ICT). In 2012, Zuppo proposed an ICT hierarchy where each hierarchy level "contain[s] some degree of commonality in that they are related to technologies that facilitate the transfer of information and various types of electronically mediated communications". The term is commonly used as a synonym for computers and computer networks, but it also encompasses other information distribution technologies such as television and telephones. Several industries are associated with information technology, including computer hardware, software, electronics, semiconductors, internet, telecom equipment, and e-commerce. Humans have been storing, retrieving, manipulating, and communicating information since the Sumerians in Mesopotamia developed writing in about 3000 BC, but the term information technology in its modern sense first appeared in a 1958 article published in the Harvard Business Review; authors Harold J. Leavitt and Thomas L. Whisler commented that "the new technology does not yet have a single established name. We shall call it information technology (IT)." Their definition consists of three categories: techniques for processing, the application of statistical and mathematical methods to decision-making, and the simulation of higher-order thinking through computer programs.

    Dartford is the principal town in the Borough of Dartford, Kent, England. It is located 18 miles (29 kilometres) south-east of Central London, and is situated adjacent to the London Borough of Bexley to its west. To its north, across the Thames estuary, is Thurrock in Essex, which can be reached via the Dartford Crossing. The town centre lies in a valley through which the River Darent flows, and where the old road from London to Dover crossed: hence the name, from Darent + ford. Dartford became a market town in medieval times and, although today it is principally a commuter town for Greater London, it has a long history of religious, industrial and cultural importance. It is an important rail hub; the main through-road now by-passes the town itself. Dartford is twinned with Hanau in Germany and Gravelines in France.

    Source: https://en.wikipedia.org/