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Customer Service Advisor, Chippenham

Published 2022-05-12
Expires 2022-06-12
ID #994815401
Free
Customer Service Advisor, Chippenham
United Kingdom, Wiltshire, Chippenham,
Published May 12, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Customer service advisor


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Description

Customer Service Advisor 1 year Fixed Term Contract Chippenham (Hybrid Working)£20,000 - £22,500Our client are a national fleet company seeking a customer service advisor to join their growing team, the role will involve receiving inbound calls from various clients and handling a range of enquiries.Key Responsibilities Take incoming calls from customers who wish to organise service, maintenance and repairs to their company vehiclesReceive calls from customers who have broken downOrganise and book service, maintenance and repairs with the appropriate suppliersEnsure that recovery vehicles are organised promptlyOrganise courtesy vehicles or make first arrangement for rental vehicles · Schedule other ancillary services as requiredKeep customers and other interested parties informed of progress Experience Experience in a customer service related role is essentialMust be adept in the use of a PC, internet and email and able to grasp new software applications easily and quickly. Able to use Microsoft Word, Excel and Outlook to an intermediate level Communication SkillsA positive, confident and approachable style when dealing with customers and other third partiesAbility to deal with a variety of situations with diplomacy whilst remaining calmExcellent questioning and listening skills with an ability to assimilate accurate informationConsistently professional telephone manner when dealing with internal and external calls If you have any questions regarding this role please contact Andy Haddon onOmega Resource Group is acting as an Employment Business in relation to this vacancy.

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    Employer's info

    Omega Resource Group Careers
    Registered on October 7, 2017

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    Information technology (IT) is the application of computers to store, study, retrieve, transmit, and manipulate data, or information, often in the context of a business or other enterprise. IT is considered a subset of information and communications technology (ICT). In 2012, Zuppo proposed an ICT hierarchy where each hierarchy level "contain[s] some degree of commonality in that they are related to technologies that facilitate the transfer of information and various types of electronically mediated communications". The term is commonly used as a synonym for computers and computer networks, but it also encompasses other information distribution technologies such as television and telephones. Several industries are associated with information technology, including computer hardware, software, electronics, semiconductors, internet, telecom equipment, and e-commerce. Humans have been storing, retrieving, manipulating, and communicating information since the Sumerians in Mesopotamia developed writing in about 3000 BC, but the term information technology in its modern sense first appeared in a 1958 article published in the Harvard Business Review; authors Harold J. Leavitt and Thomas L. Whisler commented that "the new technology does not yet have a single established name. We shall call it information technology (IT)." Their definition consists of three categories: techniques for processing, the application of statistical and mathematical methods to decision-making, and the simulation of higher-order thinking through computer programs.


    Chippenham is a large historic market town in northwest Wiltshire, England. It lies 20 miles (32 km) east of Bristol, 86 miles (138 km) west of London and 4 miles (6 km) west of The Cotswolds AONB. The town was established on a crossing of the River Avon and some form of settlement is believed to have existed there since before Roman times. It was a royal vill, and probably a royal hunting lodge, under Alfred the Great. The town continued to grow when the Great Western Railway arrived in 1841; it is now a major commuter town. Chippenham is twinned with La Flèche in France and Friedberg in Germany. The town's motto is Unity and Loyalty.

    Source: https://en.wikipedia.org/