Experience the power of a game-changing career Are you a natural communicator with a passion for helping others? Join our team as a Customer Support Advisor and play a key role in supporting the education sector.
Rate of pay - Hourly rate of £13.
Location – 49 East Bridge Street, Belfast BT1 3 NR
Full time permanent position – Contracted to 40 hours paid production scheduled 8am-5pm Monday to Friday. May-Jun months your schedule will be between 8am-8pm, Monday to Sunday to accommodate peak times.
Full time training provided.
In this role you will manage a mix of inbound and outbound calls, as well as emails and live chats, supporting schools, exam markers & families of students. You will respond to a variety of customer service enquiries – offering clear information, guidance, and reassurance across multiple channels. Using available resources and a professional approach, you will aim to resolve queries effectively, escalating issues when needed.
What’s in it for you? Discount on car and home insurance with AXA!
28 days paid holidays.
Refer a friend incentive.
Employee Assist Program – a range of support and resources, accessed free.
Wrkitplatform – access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources.
PUREGYM Discount & 0% joining fee.
Free healthcare cover for you and your dependents with pension (after one year)
UNUM Dental cover – comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC).
What We Are Looking For Proficient in English (minimum B2 level), both written and verbal.
Minimum of 6 months in a BPO or contact centre environment, or recent college graduate.
Ability to follow structured processes and use multiple systems confidently.
Strong problem solving and multitasking skills.
Patience, empathy, and a professional approach.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ Game-Changers around the globe call Concentrix their “employer of choice.”
Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Eligibility to work – In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.
