The primary responsibility of the Heating Engineer will be to maintain and repair heating systems in our clients' properties. They will ensure that the heating & hot water systems are operating efficiently and safely, and that any repairs are completed in a timely manner ensuring customer satisfaction.
Responsibilities
Carry out service and maintenance works on a variety of domestic properties across the region.
Ensuring high levels of customer care in dealing with clients and tenants to meet the required quality standards.
Communicate updates and progress of work, completing the required paperwork electronically and manually.
Ensure all Health and Safety requirements and legislation, including Risk Assessments, Safe Systems of Work and COSHH Records, are adhered to during your daily work.
To comply with stock ordering and auditing procedures so relevant parts are available to fulfil job requirements.
Sureserve mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions.
We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do. We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents. With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future.
Sureserve Compliance Central
We are a national company offering market leading heating & hot water solutions from a network of regional offices across the East of England and the Midlands, strategically positioned to ensure comprehensive coverage and uncompromised access to our clients.
Qualifications
Gas qualifications are essential for this role including as a minimum CCN1, CENWAT, HTR1, CKR1.
Out of Hours evening and weekend cover on a rota basis is required as part of this role.
A friendly and professional attitude to build strong relationships with clients & tenants.
It is important that we complete all the appropriate criminal and reference checks before you start working with us.
Working hours are: Monday to Friday 8am till 5pm (1 hour for lunch), call out rota to go on doing evening hours & weekend work.
What We Offer
Company vehicle and fuel card
Uniform & mobile device
Support provided for professional qualifications
Employee wellbeing programme, occupational health support, telephone support- counselling for staff
Service level awarded annual leave
Enhanced maternity & paternity packages
Dental/Healthcare cash plan
Cycle to Work Scheme
Electric Vehicle Leasing Scheme
Gender & Equality Working Group
Sureserve Academy - a platform for development, career progression
Employee Voice programme
Social activities for all of our Teams
Sureserve Legends - celebrating the fantastic ways in which our employees live our values.
