Senior User Researcher, Glasgow

United Kingdom, Scotland, Glasgow
Published 2021-02-20
Expires 2021-03-20
ID #302937327
Senior User Researcher, Glasgow
United Kingdom, Scotland, Glasgow,
Published February 20, 2021

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Senior user researcher

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Company Description

Snook is a design studio built to make the world more human. We work with organisations to design more effective services which help people thrive. We do this with our design team, engaging with users, building digital products, training our clients, and much more.

In the past five years we’ve more than doubled in size to a team approaching 40 people, opened a new London studio, and worked with brilliant clients — from Cancer Research UK to Hackney City Council, Tesco to the Scottish Government.

Learn More About Snook’s Exciting Journey Here.

We have big plans for the next three years and are seeking people who can join us, working with our partners and clients to design services that support people to thrive.

Below, you’ll find information on our requirements, the job responsibilities, our values, what we’re looking for, what we offer, and how to apply.

We work with organisations to design more effective services which help people thrive. We do this by engaging with users, building digital products, training our clients, and much more.

This year we’re eleven years old. In the past five years, we’ve scaled to more than double our original size when we started up in Scotland. We now have over 80 people across the UK. And we’ve worked with brilliant clients — from Cancer Research UK and Tesco to Hackney City Council and the Scottish Government.

Job Description

As a Senior User Researcher at Snook, you will lead and participate in multidisciplinary project teams and will be responsible for ensuring our design projects are rooted in a deep understanding of users and their needs.

Your work will include designing and delivering a range of research activities and methods, and communicating actionable insights to project teams and clients.

Your work will require collaboration across our user-centered disciplines and go beyond the screen.

You will work in the open, communicating the research findings within the project team and clients, championing the importance of user research and user needs.

You’ll relish working closely with our clients and partners in co-designing services and products with users.

You will work with the Head of User Research and the Head of Design to grow and develop our user research practice across Snook’s studios and our partners.

Why You Will Love This Role
  • Lead on the development of policies and standards around ethical research, accessibility specifications and equalities impact assessments.
  • Plan and facilitate design sprints and research sprints as both the designated user research.
  • Manage your project team’s time and budget on both client and internal projects.
  • Preparing and presenting to ethics review boards.
Find out more - https://wearesnook.com/jobs/senior-user-researcher-2/


Why you will be great in this role:
  • Experience in designing and delivering inclusive user research activities.
  • Experience of supporting junior colleagues in developing user research skills.
  • Experience in wider research methodologies
  • Be detailed, focussed and rigorous in your practice.
  • Have a natural curiosity and empathy for people.
  • Experience of leading agile, multidisciplinary project teams

Additional Information
  • Snook offer a competitive salary, 29.5 holidays per year (including public holidays), additional annual Christmas closure and a supportive maternity leave policy
  • We provide an annual training budget for external opportunities from talks and conferences to more bespoke hands-on training
  • We respect that people have commitments and provide flexible working hours through discussion
  • We have an annual team-away retreat for us to come together as a company, taking time out to learn, reflect, and eat snacks.
  • We spend a Friday together every quarter as one studio to run show and tells
  • Every Monday morning, we have a team breakfast where we eat together and share our ambitions for the week ahead
  • We are an equal opportunity, Disability Confident and Living Wage Foundation employer
  • We have a bike to work scheme and free membership to HeadSpace the mental health app
  • We support you with a Snook buddy when you join to get you started

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    Rave Technologies - A Northgate Public Services Company
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