Service Sales Account Manager, Southampton, Vertiv

Published 2022-06-28
Expires 2022-07-28
ID #1064361519
Service Sales Account Manager, Southampton, Vertiv
United Kingdom, Hampshire, Southampton,
Published June 28, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Service sales account manager

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Job Title: Key Account ManagerReports To: National Key Account ManagerFunction: Service SalesLocation: UK JOB SUMMARY Scope:• To manage and improve the performance of selected dedicated service Key Accounts in cooperation with the relevant service operational teams. • To own the quality of service delivery to the account, including the monitoring of agreed key performance indicators.• To ensure account longevity and to maximise account potential and financial improvement. (Account profitability)• To manage and take responsibility for the account renewal process.• To manage the financial administration of the account.• To manage the provision of expert advice design, product application and standards guidance to the account.• To maximise all UPS, MES & Thermal product opportunities within the account to be directed through to the relevant Vertiv team and monitor on a regular basis (dependant upon frequency of meetings).• To manage future product / systems migration strategies for the account KEY ACTIVITIES/OBJECTIVES• Manage and control delivery of services for the account (or nominated 3rd party representatives) incl.• All account communications and escalation• Client meetings as agreed• Quotations provision in accordance with other managers• Responsibility for renewals of contracts• Orders placement and handling • Invoicing (monitoring)• Documentation control and monitoring (incl. clients records and reports)• Query resolution • Service sales support • Account administration (including handover to administration/operations)• Provision of expert advice and guidance for UPS, Generator’s & Thermal. (Co-ordination)• Forecasting future account workloads and provision of resources to meet the forecast demands. • Agree account specific performance indicators, implement monitoring and control mechanisms.• Monitoring ~ customer satisfaction, service backlog, call out response times and agreed account specific key performance indicators• Maximise account growth and Vertiv Value within account. JOB QUALIFICATIONS• Proven organisational skills ~ able to prioritise workloads, incl. the ability • to multitask effectively. • Proven people management skills ~ able to coach, lead and motivate the team.• Possessing a high level of commercial acumen and the ability to understand client’s • processes and business objectives.• Self-motivated and business focused with excellent communications skills.• The role is home based but may require some travel to the various offices and customer • sites.

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    Finance is a field that deals with the study of investments. It includes the dynamics of assets and liabilities over time under conditions of different degrees of uncertainty and risk. Finance can also be defined as the science of money management. Finance aims to price assets based on their risk level and their expected rate of return. Finance can be broken into three different sub-categories: public finance, corporate finance and personal finance.

    Hampshire (, (listen); postal abbreviation Hants.) is a county in South East England on the English Channel coast. The county town is Winchester, England's former capital city. Its two largest cities, Southampton and Portsmouth, are administered separately as unitary authorities; the rest of the county is governed by Hampshire County Council. With a population of 1.8 million, Hampshire is the most populous ceremonial county in the United Kingdom. First settled about 14,000 years ago, Hampshire's history dates to Roman Britain, when its chief town was Winchester. The county was recorded in the 11th century Domesday Book, divided into 44 hundreds. From the 12th century, the ports grew in importance, fuelled by trade with the continent, wool and cloth manufacture in the county, and the fishing industry, and a shipbuilding industry was established. By the 16th century, the population of Southampton had outstripped that of Winchester. By the mid-19th century, with the county's population at 219,210 (double that at the beginning of the century) in more than 86,000 dwellings, agriculture was the principal industry and 10 per cent of the county was still forest. Hampshire played a crucial military role in both World Wars. The Isle of Wight, historically part of Hampshire, became a separate ceremonial county in 1974. The county's geography is varied, with upland to 286 metres (938 ft) and mostly south-flowing rivers. There are areas of downland and marsh, and two national parks: the New Forest, and part of the South Downs, which together cover 45 per cent of Hampshire. Hampshire is one of the most affluent counties in the country, with an unemployment rate lower than the national average, and its economy derived from major companies, maritime, agriculture and tourism. Tourist attractions include many seaside resorts, the national parks and the Southampton Boat Show. The county is known as the home of writers Jane Austen and Charles Dickens. Hampshire is also the childhood home of Florence Nightingale and the birthplace of engineer Isambard Kingdom Brunel.

    Source: https://en.wikipedia.org/