Job Description
At Fanatics Commerce, we’re more than just a leader in licensed sports merchandise – we’re a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams , Obsessed with Fans , a Limitless Entrepreneurial Spirit , and a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast‑paced environment that thrives on collaboration and growth, we want you to be part of our team.
Role Purpose
Fanatics International is looking for an Event Retail Manager to join the Event Retail Team based at our London Euston office.
How You Will Make An Impact
Work with Rights Holder counterparts to plan and deliver world‑class in‑venue and City Centre retail operations
Collaborate with key Head Office functions across the Business (Logistics, IT, Finance, Merchandising) to ensure appropriate support to your onsite operations
Work with supporting contractors to deliver scope on budget, on time, every time
Work with the warehouse and merchandising teams to ensure effective delivery schedules to/from venue
Set clear expectations and performance standards for onsite teams and supervisors operating within the retail stores
Provide best practice to ensure stockrooms and shops are managed efficiently
Drive commercial and operation KPIs including sales conversion and AOV
Ensure fans feel immersed into the Fanatics experience created in‑store
Maximise sales through effective management of your onsite teams
Deliver first‑class visual merchandising consistently across all retail locations throughout the event
Oversee pre‑ and post‑event P&L budgets to ensure operations are delivered within defined cost parameters
This is a hands‑on role, and the manager will have the opportunity to oversee and participate in some of the physical build pre‑and post‑event
The job duties list is not exclusive nor exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope /level of the role.
You may also be required from time to time to work additional hours including but not limited to providing support around events and hot markets. This will involve weekend and late‑night working.
What You Bring To The Team
5+ years of experience working with major sport governing bodies or major sporting events retail programs
Confident, bold, humble, well presented & puts the team first
Extremely organised with attention to detail
Live and breathe the values and culture, but be able to grow and develop them
Merchandising and layout experience
Knowledge of building pop‑up stores – infrastructure, H&S, mgmt. of contractors
Project management and store openings desirable
Full UK Driving License
Flexible, resilient and comfortable with working in a live event environment
Able to travel globally for prolonged periods, this of course includes weekends
Responsible for Retail execution for a number of retail units operating at the same time in different venues
Builds and sustains excellent relationships with external promoters, contractors, and internal stakeholders
Confident yet measured in offering feedback to colleagues and senior leadership teams
Builds effective routines and processes that deliver consistency across our operations and units, and engages colleagues through the process
At Fanatics, we value transparency and honesty. If you don’t meet every single requirement, that’s okay – we still want to hear from you! We believe in the power of diverse experiences and talents. If you’re excited about the role and confident that you can contribute, don’t hesitate to apply. We’re genuinely interested in how your unique skills and perspective can help us build something amazing together.
What’s in it for you?
Culture: Join a team where you’re surrounded by top‑tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you’ll be empowered to help shape our culture that celebrates both individual and team successes.
Benefits: At Fanatics, we’re dedicated to supporting you in all aspects of work and life; as such we offer a range of competitive benefits tailored to each country in which we operate. Specific details regarding the benefits package applicable to your location will be shared and discussed during the interview process.
