Trowbridge ( TROH-brij) is the county town of Wiltshire, England, on the River Biss in the west of the county, 8 miles (13 km) south east of Bath, Somerset, from which it is separated by the Mendip Hills, which rise 3 miles (4.8 km) to the west. The town is also 38 miles (61 km) south of Gloucester and 20 miles (32 km) south east of Bristol. Long a market town, the Kennet and Avon canal to the north of Trowbridge has played an instrumental part in the town's development as it allowed coal to be transported from the Somerset Coalfield and so marked the advent of steam-powered manufacturing in woollen cloth mills. The town was foremost producer of this mainstay of contemporary clothing and blankets in south west England in the late 18th and early 19th centuries by which time it held the nickname "The Manchester of the West".The civil parish of Trowbridge had a population of 33,108 at the 2011 census. The parish encompasses the settlements of Longfield, Lower Studley, Upper Studley, Studley Green and Trowle Common. Adjacent parishes include Staverton, Hilperton, West Ashton, North Bradley, Southwick and Wingfield; nearby towns are Bradford on Avon, Westbury, Melksham, Frome and Devizes.

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Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

Source: https://en.wikipedia.org/