Customer Service Job In Coalville

Published 2022-01-24
Expires 2022-02-24
ID #852015548
19800 £
Customer Service Job In Coalville
United Kingdom, Leicestershire, Coalville,
Published January 24, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Per annum
Occupation: Customer service
Min. Salary: 19800.00

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Currys Contact Centre, LE11 5XH (Site Based)
Permanent, Full and Part time available.
Full time, 40 hours per week, Monday-Friday between 9am & 8pm, Saturday between 9am & 5.30pm, £19,800 plus bonus.
Part time, various shifts available but you must be available to do 2 weeks full time training, £19,800 pro rata plus bonus 


Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers – online, in-store or in their homes. And it’s all down to our people, 30,000+ capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins.  

As an Inbound Sales Advisor in our Broadband department, you’ll provide a personal, human touch to help our customers find the perfect Broadband package. Supported by expert colleagues, you’ll be working to ensure you reach your targets and benefit from our uncapped bonuses. 

As part of this role, you’ll be responsible for: 

•    Exploring customer needs and offering a suitable product from our portfolio
•    Effectively proposing the benefits of alternative products to customers that have been declined on their original choice of provider
•    Having up-to-date product knowledge and awareness of current promotions available
•    Achieving and exceeding the range of sales KPI’s set, such as sales volume, call conversion, additional product volumes and customer metrics
•    Ensure correct communication is sent to customers so they are aware of the progress of their order

You will therefore need :

•    Previous sales experience working within a target driven environment
•    Excellent communication and people skills
•    Resilient and tenacious
•    Ability to use multiple systems
•    Able to learn new skills

We know our people are the magic ingredient in our success. That’s why we reward you with benefits that go deeper than just the day-to-day. Benefits that work for you, your lifestyle and your career. They include:

•    Discounts at Currys for you and your family plus exclusive offers
•    Access to our wellbeing corner where you can find physical, mental and financial support and advice
•    6 weeks of annual leave (inclusive of bank holiday entitlement)
•    Access to explore further opportunities within Currys

Beyond that, we’ll be with you every step of the way, enabling you to get the most out of your role, grow your skills your way, and see your career develop in the way you want. Be part of our talented Inbound Sales team and unbox your passion at the UK’s best-known retailer in tech

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Contact employer

    19800 £ / Per annum

    Employer's info

    Registered on October 7, 2017


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    Category info:

    Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

    Coalville is an industrial town in North West Leicestershire, East Midlands England, with a population at the 2011 census of 34,575. It lies on the A511 trunk road between Leicester and Burton upon Trent, close to junction 22 of the M1 motorway where the A511 meets the A50 between Ashby-de-la-Zouch and Leicester. It borders the upland area of Charnwood Forest to the east of the town. Coalville is twinned with Romans-sur-Isère in southeastern France.

    Source: https://en.wikipedia.org/