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Call Centre Team Leader Job In Belfast, Cactus Search

Published 2022-08-05
Expires 2022-09-05
ID #1115691298
25000 £
Call Centre Team Leader Job In Belfast, Cactus Search
United Kingdom, Belfast, Belfast,
Published August 5, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Per annum
Occupation: Call centre team leader
Min. Salary: 25000.00


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Description

Job Title: Contact Centre Team Leader
Location: Belfast
Salary: Up to £25,000 plus great benefits

We are working with an award-winning brand who have just opened a brand new, state-of-the-art Contact Centre. We have a vacancy for an enthusiastic, focused Team Manager to join our client's busy, vibrant team. The successful candidate will be motivated, organised, of high calibre and dedicated to delivering a great service on behalf of their customers - If you have previous team management experience, get in touch!

The role:

Lead a team to meet and exceed business objectives, service targets corporate goals including operational metrics, quality, customer satisfaction, client satisfaction, and absenteeism and attrition.
Have direct involvement in the recruitment, selection, induction training and ongoing skills development of all advisors in the team, ensuring they attract and retain the very best talent.
Continually review and monitor work performance of all advisors against agreed KPI’s, ensuring that calls are handled professionally.
Implement reward & recognition programs and share best practices across teams and build a spirit of teamwork and a work environment that promotes high levels of engagement amongst team members.
Maintain regular communications and feedback, ensuring accurate and timely communication of any client/campaign issues to the Operations Manager.
Who are we looking for?

Evidence of effective interpersonal, coaching and leadership/supervisory skills.
Previous Team Leading / Managerial experience is essential.
Previous experience working in a call centre environment is essential.
Excellent verbal and written communication skills.
Good numeric and verbal reasoning skills.
Effective problem-solving skills.
Performance management skills and experience.
Client/customer management skills

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Contact employer

    25000 £ / Per annum

    Employer's info

    Cactus Search
    Registered on October 7, 2017

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    Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.


    Belfast ( BEL-fahst; from Irish: Béal Feirste, meaning "mouth of the sand-bank ford", Irish pronunciation: [bʲeːlˠ ˈfʲɛɾˠ(ə)ʃtʲə]) is the capital and largest city of Northern Ireland, standing on the banks of the River Lagan on the east coast. It is the 12th-largest city in the United Kingdom and the second-largest on the island of Ireland. It had a population of 333,871 as of 2015. Belfast suffered greatly in the Troubles: in the 1970s and 1980s it was one of the world's most dangerous cities, with a homicide rate around 31 per 100,000.By the early 19th century, Belfast became a major port. It played an important role in the Industrial Revolution in Ireland, becoming briefly the biggest linen-producer in the world, earning it the nickname "Linenopolis". By the time it was granted city status in 1888, it was a major centre of Irish linen production, tobacco-processing and rope-making. Shipbuilding was also a key industry; the Harland and Wolff shipyard, which built the RMS Titanic, was the world's largest shipyard. Belfast as of 2019 has a major aerospace and missiles industry. Industrialisation, and the inward migration it brought, made Belfast Northern Ireland's biggest city. Following the partition of Ireland in 1922, Belfast became the seat of government for Northern Ireland. Belfast’s status as a global industrial centre ended in the decades after the Second World War. Belfast is still a port with commercial and industrial docks, including the Harland and Wolff shipyard, dominating the Belfast Lough shoreline. It is served by two airports: George Best Belfast City Airport and Belfast International Airport 15 miles (24 km) west of the city. The Globalization and World Cities Research Network (GaWC) listed Belfast as a Gamma + global city in 2020.

    Source: https://en.wikipedia.org/