Customer Care Representative, East Boldon

United Kingdom, North East, East Boldon
Published 2021-04-16
Expires 2021-05-16
ID #433956979
Customer Care Representative, East Boldon
United Kingdom, North East, East Boldon,
Published April 16, 2021

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Customer care representative

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Location - SunderlandPAYE DirectDuration - 6 months This is a hybrid role, meaning you will be expected to work a mixture of at home and in the office during your employment. At the beginning of your assignment, you will need to be on-site to collect and setup your IT/equipment. This should be dealt with in a day or two, but may take longer. After this, you will be informed when you can work from home and when you are needed to work from the office. The rotational shift pattern for this role is : 7:00am - 11:00pmm, Monday to Sunday.Barclays Bank is looking for Customer Care experts to join their team on a contract basis to provide an exceptional customer experience. You will be helping customers to achieve their ambitions and meet their day-to-day banking needs. This is an amazing opportunity to pick-up new skills and help create moments that deeply matter to customers. One connection built, one problem solved, one relationship at a time.How are you going to help Barclays’ customers?Understanding Barclays’ products and services using initiative in developing resolutions by telephone, email, SMS, chat or in person, depending on customer preference, to achieve the right outcome and exceed expectations delighting the customer by offering a professional, caring, consistent and outstanding level of service building meaningful relationships with customers being proactive, present and engaging with clients and colleagues sharing new ideas of how to improve things providing effective banking hall coordination assisting customers and providing everyday banking solutions where appropriate undertaking till management and till balancing and taking responsibility for cash management and controls completing all back office and administration activities such as updating customer records and building customer contact information being proactive in understanding the short, medium and long term customer needs as the first point of contact, handing off to the relevant experts where appropriate You will enjoy this role if you are…Experienced in communicating with people and give customers a seamless service proven ability to use Microsoft Office tools to a high standard very organised able to effectively manage your customer diary and react to periods of heavy customer service and strong and empathic communicator About BarclaysBarclays is a British universal bank. They are diversified by business, by different types of customers and clients, and by geography. Their businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by their service company which provides technology, operations and functional services across the Group. Values Everything Barclays does is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Their values inform the foundations of their relationships with customers, clients, employees and contractors. DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in being themselves, feel included and empowered to add value.

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    Registered on October 7, 2017


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    Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

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