Crm Manager Job In London, Mandeville

Published 2022-09-29
Expires 2022-10-29
ID #1191225879
50000 £
Crm Manager Job In London, Mandeville
United Kingdom, London, London,
Published September 29, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Per annum
Occupation: Crm manager
Min. Salary: 40000.00

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CRM Senior Manager wanted for a Global Luxury Retailer

Location: London

Salary: £40-50k

Collaborate with the CRM Director towards strategies to drive client retention across E-Commerce and Retail Stores, across EU Markets:

Job Overview:

Essential Duties & Responsibilities

*Support the development of Clienteling strategies to drive client acquisition & retention,
maximize data capture, client engagement, increase the frequency and value of the brands
database and retail sales
*Implement Clienteling VIC strategy client journey focusing on client development,
retention and reactivation as well as acquisition
*Support in the new acquisition of new top VICs to the business from personal network and
new target markets
*Report back on Clienteling KPI & Customer Performance results to drive performance based
on store and individual targets (sales, private appointments, outreach, compliance rate),
identifying opportunities for improvement
* Support in the new stores opening roll-out through retail staff training in partnership
with L&D team, re-acquisition and acquisition outreach programs
* Manage relationship with our Clienteling Ambassadors, overseeing their performance (store
and individual targets, KPI's, outreach, services) and lead coaching sessions as well as
regular touch-base calls to share business updates
*Establish regular contact with country leads and general managers through weekly touch
base calls to ensure retail teams have all the support needed to clientele and challenge
them on their efforts and results
*Ensure store teams are adhering to associated policies and consistently delivering the
brand Experience to clients
*Manage VIC calendar and ensure all outreach support is delivered to support initiatives,
key launches, campaigns / events, maximizing and optimizing commercial and non-commercial
*Support in-store initiatives and out of store events (VIC cocktails, elevated private
appointments, styling sessions, NY Fashion Show, etc.), tracking and driving
* Manage in-store appointments & gifting and corporate gifting initiatives (budget,
vendors), track and drive ROI
*Collaborate with Retail Marketing & Events / Hospitality teams to create bespoke
engagement (personalized gifting, experiences and treatments) for all VICs to promote
events, activation, launches, and to drive VIC loyalty program
*Collaborate in the optimization of Omnichannel strategies, ensuring a 360 degree-view of
our VICs and delivering exceptional experience to Top VICs across DTC channels (e-
commerce, stores, outlets / concessions)
*Contribute to the continuous improvement of our Clienteling app as an omnichannel tool,
proposing features & enhancements on how to best manage client book, boost VIC
development, drive performance and elevate outreach
* Collaborate with Omnichannel Manager and brand team to design and implement meaningful
localization tactics; ensure CRM strategy supports larger marketing and business
objectives in each region

Experience, Skills and Knowledge

*Clients, corporate and stores proven credibility
*Minimum of 3 - 5 experience working in Marketing, CRM, Clienteling or Retail in the
luxury industry
*Computer skills: Excel (pivot tables, VLOOKUP etc.), Word, PowerPoint, Sway
*Fluent in English with French / German a bonus
*Knowledge and understanding of Luxury and Retail Businesses, customers,
competitors, competitors' communication strategies
*Strong communication skills and telephone manners are essential
*Proactive, organised and able to take initiatives
*Ability to work under pressure and tight schedules

This is a fantastic opportunity to join a well respected and recognised heritage Luxury retailer. If you would like to work for a business who reward and recognises talent, then submit your CV asap!

Mandeville is acting as an Employment Agency in relation to this vacancy

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Contact employer

    50000 £ / Per annum

    Employer's info

    Registered on October 7, 2017


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