Operations: Assist with closing up the venue and conducting quality inspection throughout the building including conference and breakout rooms.
Ensure any faults or repairs in the building noted during such quality checks are logged on the maintenance fault database.
Monitor the maintenance database and ensure all maintenance issues are being dealt with through effective communication with central facilities team
Carry out minor maintenance tasks, providing highest standards of maintenance throughout the building through effective delegation and own input
Be responsible for monitoring external building contractors in and out of the building, Ensuring all signing in procedures are adhered to, checking their work and monitoring activities.
Monitor work of external building contractors, scheduling, agreeing and following up visit dates, reporting back to the GM with issues and feedback.
In conjunction with the GM, be responsible for scheduling, monitoring and coordinating preventative maintenance activities on Sancroft building and facilities.
Be responsible for updating the Housekeeping/Facilities SOP manual and training relevant personnel
Facilities Have overall responsibility for monitoring recycling and waste removal in the building – cardboard boxes, plastic cups, furniture and other equipment
Client care By taking a proactive approach ensuring the transition of all client events from booking to event day run efficiently and smoothly.
Work closely with the Ops and have proactive approach to client event management, identifying potential room set up and other operational challenges ahead
Respond and deal with client comments on the Facilities department
Be responsible for inventorying and ordering stock of all client stationery used in training rooms including branded items. For example – delegate pads, pencils, sweets, flipchart pads,
Personnel Supervise the daily tasks of the housekeeping/facilities team and ensure that the venue is fully prepared for the following day.
Undertake twice yearly appraisals
Oversee the team’s weekly timesheets for sign off for submission
Conduct weekly meetings with the housekeeping/facilities team communicating customer satisfaction results, special requirements, company information, HR, and weekly operating issues.
Security
Have overall responsibility for the security of the building, ensuring procedures are in place and adhered to, particularly in the following areas;
Ensuring all exits, grills and doors are locked or shut when necessary
Through effective supervision, ensure all deliveries and collections into the building are handled appropriately
Oversee the main and master key boxes in the sales office, ensuring tagging is kept up to date.
Be responsible for safe keep
Housekeeping Assist with servicing of rooms during lunch breaks, replenishing glasses, water, removing dirty coffee cups, generally tidying up ready for the afternoon
Implement an effective rota/work schedule for the team, delegating tasks and encouraging team work to achieve high standards
Health & Safety Represent Ops as a health & safety officer/fire officer ensuring that all mandatory checks/fire bell tests and fire drills are carried out as per the safety regulations.
Participate in the monthly health & safety meeting, assist with updating the necessary health & safety paper work
Be part of 6-monthly fire drills for day time staff and ensure each member of staff participates in at least one of the drills
What We Look For: Good written and verbal communication skills
Good understanding of Audio-visual equipment and troubleshooting
Good organisational skills
Good customer service skills
Strong eye for detail
Team player
Proficiency in Microsoft Excel and Word
Who We Are:
Convene is a global lifestyle hospitality company that designs and operates premium meeting, event, and flexible office spaces. It is the largest single provider of dedicated meeting and event venues in the U. S. and U. K. with a network of 38 locations across nine cities; the Convene portfolio of brands includes etc.venues, Club 75, and the “by Convene” label for bespoke locations in partnership with other organizations. With a combined 44 years of experience, Convene brands bring hospitality and lifestyle into traditional commercial real estate assets, partnering with the industry’s top landlords to deliver increased building value while also creating premium experiences for tenants. The company counts Ares and RXR Realty among its investors, and has been named one of America’s 100 Most Promising Companies by Forbes and a Best Workplace by Inc. magazine, Fortune magazine, and Built In. Learn more at
We’re Here For You:
Health and Wellness
Private medical insurance
Subsidised eye care
Subsidised fitness membership
Employee Assistance Program: well-being support and personal advice programme
Time Off and Work-Life Balance
25 days annual leave plus bank holidays, and company sick pay
Financial Support and Benefits
Bonus scheme
Interest-free loan for rail season tickets & further education
Subsidised bicycle purchase through Cycle to Work scheme
Professional Development and Recognition
Continuous professional and personal development support
Employee recognition and reward programs to mark achievements and milestones
Community and Impact
Opportunities to volunteer, donate, and participate in community give-back initiatives
The opportunity to have a significant impact on your team and the business in the work that you do
