Customer Service Administrator - Waddesdon - £23,000 - £25,000

Position: Customer Service Administrator
Salary: £23,000 - £25,000
Location: Waddesdon / Buckinghamshire
Type: Permanent
Hours: Monday Thursday: 8am 5pm
Friday: 8am 3pm

Our client is one of the biggest manufacturing distributors in the UK and is looking for a Customer Service Administrator to join their team. You will be responsible for arranging engineers to go on site, ordering replacement parts, organising engineers' accommodation, liaising with customers and a lot more. The Customer Service Administrator will work closely with the Service and Installation Manager to support the life cycle of the customer's order from initial enquiry to conclusion.

Responsibilities:

Deal directly with customers to ensure customer's needs are met ensuring the customer is kept informed of order progress and timelines.
Keep accurate records of discussions and correspondence with customers.
Build a working knowledge of product details and company services offered.
Company checks and background searches.
Process the purchase orders with the supplier ensuring accuracy and attention to detail of equipment required.
Manage costings sheet and quotation functionality.
Analysing statistics or other data for monthly meeting and reviews.
Arrange the import and transportation of product ensuring scheduled timelines are met.
Ensure that customer requirements for engineering assistance are managed in a timely manner with appropriate support made available.
Liaise with the engineering team to ensure appropriate management of their time, hotel booking and customer expectations in preparation for installation.
Resolve service desk problems quickly and professionally. Working towards improving current service desk methods to increase productivity and customer service experience.
Ensure compliance with H&S legislation including ensuring the Risk Assessment for the job is accurate and communicated.Requirements:

Great customer service
Ability to work to tight deadlines and cope under pressure
Strong organisational skills
Ability to prioritise effectively
Excellent communication skills written and verbal
Have excellent attention to detail
Intermediate in Word, Excel and Outlook

If you are interest in this role, please feel free to send us your updated CV or give us a call on (phone number removed).

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