Account Manager Job In Luton, Bedfordshire

United Kingdom, Bedfordshire, United Kingdom
Published 2021-12-16
Expires 2022-01-16
ID #795991653
30000 £
Account Manager Job In Luton, Bedfordshire
United Kingdom, Bedfordshire, United Kingdom,
Published December 16, 2021

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Per annum
Occupation: Account manager
Min. Salary: 25000.00

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Account Manager

£25K - £30K


Attega are hiring for our well established manufacturing client based in Luton for an experienced Account Manager. This position will be responsible for ensuring clarity and consistency of both incoming and outgoing information and data transfer across the Business Unit’s customer base. This will include but not be limited to the management, administration and development of standard operational procedures relating to processing of enquiries, quotations, orders, order acknowledgements & status reporting. Account Managers will strive to exceed service levels monitored by Key Performance Indicators (KPI’s) by ensuring customers expectations are understood and achievable throughout the business.

In addition to the responsibilities below all employees are expected to undertake any other reasonable duties required of them, demonstrate respect, esteem, concern, and courtesy towards fellow employees and compliance with legislative, regulatory and company standards.

Main Responsibilities:

* Prepare costings proposals ensuring information provided by engineering and materials within required timelines

* Review quotations prior to release to ensure they fully meet customer requirements

* Provide accurate and timely quotes to customers keeping sales personnel informed of relevant information at all times

* Receive purchase orders, circulate contract review and acknowledge orders to customers timescale

* Ensure purchase orders reflect quotations exactly, instigate appropriate measures when the order & quotation do not correlate e.g. re-quote, ECN etc.

* Ensure all supplementary information and or caveats’ included on purchase orders have been identified to Business Unit Manager.

* Ensure order book is kept up to date with accurate information regarding anticipated delivery dates and advise appropriate personnel of any slippage to forecasted dates

* Maintain accurate and up to date forecasting and distribute to appropriate personnel

* Arrange and conduct bid reviews with all appropriate personnel

* Support with the creation & provision of an enquiry launch form (ELF) to the commercial department for all new enquiries

* Ensure SOP reflects current order book, quoted and unquoted forecast and managing SOP on daily and weekly basis with input from internal and external account managers

* Review and file all data received at enquiry

* Co-ordination with Engineering Department to ensure that on customer approval, ECN’s are implemented

* Participate in weekly sales reviews providing forecast, quote, order, visit and activity information

* Provide day to day customer support as required

* Completion of concise & comprehensive weekly status reports for internal and external distribution

* Manage customer issues to resolution in timeframe specified and to customers satisfaction

* Participate in daily Operations meetings raising any relevant customer issues and ensuring these are addressed within the required timeframe. Provide input to Operations on customer related issues they raise

* Manage the order book to meet both internal and external expectations

* Assist the external sales team with customer management to identify value add opportunities

* Participate in quarterly business reviews ensuring all relevant information is provided.

Minimum Qualifications/ Experience Required:

* Ideally degree qualified in a relevant technical field or business administration

* Proven experience in Electronic Manufacturing environment would be an advantage

* Competent on Microsoft products including excel & word

* Experience of ERP systems & databases

* Demonstrable experience of managing multiple projects

* Proven experience of basic financial management

Keywords: Account Manager, Sales Administrator, Quotations, Process orders, Key Account Manager

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Contact employer

    30000 £ / Per annum

    Employer's info

    Attega Group Ltd
    Registered on October 7, 2017


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    Category info:

    Account Managers act as client advocates and work with internal departments to ensure that client needs are understood and satisfied. They may assist with making sales, handling client complaints, collecting and analyzing data, and improving the overall customer experience.

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