Published 2026-03-25
we encourage you to apply!
Collaboration & Identity Manager
We know great collaboration starts with great people. If you’re the kind of leader who can translate complex problems into clear, secure solutions—and enjoys partnering with Architecture, Product Owners and business leaders—this role will give you the scope and support to do your best work.
Contract : Permanent
Working hours : 35 hours per week is full time.
Salary: £78,925 - £90,000 dependent on experience
Reporting to : Head of IT Infrastructure
Location: London, docklands..
About Us
The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers. At the Financial Ombudsman Service, we make decisions on a range of complex and difficult issues. Every year we resolve hundreds of thousands of disputes between consumers or small businesses and their financial service providers – and if we believe a customer hasn’t been treated fairly, we can step in to put things right.
The purpose of the role
The infrastructure team delivers core technologies and cloud-based communication and security platforms for all Ombudsman IT services, ensuring systems are reliable, secure, and high-performing.
The collaboration and identity team manages delivery, support, security, and operation of collaboration and identity technologies, including email, video collaboration, and identity management.
The Collaboration and Identity Manager leads strategy, design, and implementation of collaboration and identity solutions for internal and external use. Requires expertise in traditional and cloud-based technologies to deliver seamless, efficient experiences.
Key responsibilities
Lead the design and implementation of strategic and tactical collaboration and identity services, maximising the use of adopted cloud technologies.
Drive the design and implementation of collaboration and identity security aligned with zero-trust principles.
Develop solutions to technology and business challenges in partnership with technology and architecture teams, ensuring compliance with security and data protection standards.
Create and maintain short-term (6–12 months) and long-term (24–36 months) technology roadmaps based on industry trends.
Provide hands-on support for complex system issues.
Contribute to distributed architecture efforts by producing high-quality artefacts for component and system-wide architectures.
Identify and implement opportunities for improvement.
Prepare business cases to support technology and process enhancements.
Influence overall IT strategy by aligning your roadmaps with other technology teams.
Respond to application and system change requirements.
Define component architectures to enable continuous improvement.
Provide technical insight to the Technical Design Authority and Technical Think Tank.
Ensure technology components are maintained under proper governance with clear plans.
Minimum Criteria
Proven experience delivering complex cloud and on-premises end-user technologies, collaboration, and identity services.
Previous leadership experience, you’ll have coached, developed and managed teams previously.
Expertise in designing and implementing scalable, reliable, and secure collaboration and identity solutions.
Strong knowledge of cloud security principles and their practical application in evolving environments.
Hands-on experience with:
Microsoft Exchange Online, Mail Marshal SMTP
Identity and Access Management systems
Symantec PGP, Microsoft Purview Email Encryption
Microsoft Teams / Microsoft 365, Quest Change Manager
Skilled in creating adaptable, forward-looking technology roadmaps.
Familiarity with ITIL-based service delivery principles.
Why you'll love working with us
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here:
Flexibility : Work your way — hybrid or in-office
Wellbeing : [Health plan, gym memberships, mental health support]
Growth : We invest in your future with [courses, mentorship, promotions]
Culture : Diverse. Inclusive. Collaborative. Fun.
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
25 days holiday entitlement, with the option to buy extra or sell days
Generous pension
Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only
How do I apply?
Please apply with an up to date CV, ensuring you are highlighting where your experience fits the minimum criteria.
The Financial Ombudsman is an Equal Opportunity Employer
We celebrate diversity and are committed to creating an inclusive environment for all our team. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more
Don’t miss out, be part of the journey and take advantage of this opportunity.
Authenticity of applications
To ensure a good candidate experience we do not use AI tools for our screening process. As such we value authentic personal applications.
We wish you the best of luck with your application
